Digital Operations Support Analyst
Caterpillar

Job Info

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Career Area:
Technology, Digital and Data
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., responsible for bringing world-class digital capabilities to our products and services. With almost one million connected assets worldwide, we're focused on using IoT and other data, technology, advanced analytics and AI capabilities to help our customers build a better world.

Job Summary:

This is position is in the Connected Data Quality team in Cat Digital. The team is responsible for building tools, dashboards, and processes to enable (E2E) telemetry data quality monitoring, finding sources of quality issues, and working with process partners to resolve the problems at source.

To identify and find solutions to telemetry data failures and, coordinate and communicate quality issues to CPI teams and process partners to drive improvements.

What You Will Do:

• Identify telemetry data quality issues by data mining and analysis.
  
• Requirements development for telemetry data business rules and dashboards,
  
• Work with internal teams to get buy-in on requirements, implementation, and testing.
  
• Lead validation of business rules, defect triage, and monitoring of telemetry data for production and field follow.
  
• Investigates hardware and software issues and provides technical information for the continuous product improvement (CPI) process.
  
• Assesses the impact of field product problems on the company and the customer.
  
• Ability to work with global teams/different time zones and backgrounds.
  

What You Will Have:

Value Realization: Knowledge of value realization methods; ability to plan, execute, monitor and manage business activities and resources to determine and achieve the actual value from a business initiative as estimated in an associated business case.
Communicating Complex Concepts: Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience.
Agile Development: Knowledge of agile methodologies and the agile development lifecycle; ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.
Cloud Computing: Knowledge of the concepts, technologies and services of cloud computing; ability to design, deploy and implement cloud computing solutions in various business environment.
Database Design (Physical): Knowledge of database systems; ability to establish a data model for designing an organization's database that runs effectively and efficiently for better business outcome.
ETL Process: Knowledge of the extraction, transformation and loading (ETL) process; ability to develop a database through the ETL process.
Information Management : Knowledge of an organization's existing and planned Information Architecture and Information Management (IM) methodology; ability to collect and manage information from different sources, and distribute this information to enhance operational efficiency.
Modeling: Data, Process, Events, Objects : Knowledge of data, process and events; ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events.

Considerations For Top Candidates:

• This position typically requires an accredited engineering degree.
  
• 3-5 years of development or product support experience in IoT/ telemetry systems
  
• Must have demonstrated excellent troubleshooting skills and the ability to work effectively in a high-velocity environment.
  
• Requires the ability to effectively communicate technical information to a broad range of audiences.
  
• The incumbent must have strong initiative, interpersonal, organizational, and teamwork skills.
  
• Knowledge of Caterpillar telemetry devices and telemetry data.
  
• Previous knowledge of Caterpillar products, working with a different business unit, or working with different products, processes or systems is desirable.
  
• Knowledge of Tableau/BI tools, scripting to automate data analysis, and SQLquery development.
  
• Experience with handling large data sets in various formats.
  

What You Will Get:

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.

Additional Information:

This position is open for remote work

Sponsorship is not available for this role

#LI

#BI

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:
$87,480.00 - $131,280.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Annual incentive bonus plan*

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

*Subject to annual eligibility and incentive plan guidelines .
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
January 9, 2025 - January 16, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community .

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