Associate Technology Support Specialist - Gies College of Business
University of Illinois

Job Info

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Associate Technology Support Specialist - Gies College of Business

Information Technology Partners

Job Summary
The IT Partners Help Desk team provides direct network, communications, hardware, software, and classroom support of the instructional, research, and administrative functions of Gies College of Business (and other campus units supported by Information Technology Partners).

Duties & Responsibilities

• Hardware support
  • Work with faculty and staff to support administrative, instructional, and research technology environments, including hardware, printing, communications, and security access.
  • Assist with purchasing and installation of hardware IT systems and products.
  • Provide user assistance with desktops, laptops, monitors, and facilitate warranty or replacement services if required.
  • Advise customers on use of varied computing and communications hardware.
• Software/systems support
  • Provide user assistance with campus supported software.
  • Provide support for college specialized software.
• Classroom/facilities/event support
  • Troubleshoot and resolve A/V issues pertaining to classrooms and conference rooms (including projectors, computers, and other AV equipment), digital signage, and classroom recording for college spaces.
  • Provide ad-hoc training for faculty/staff on equipment in classrooms or conference rooms.
• Network support:
  • Provide user assistance with wired and wireless network connectivity.

Minimum Qualifications

• High school diploma or equivalent. • One (1) year of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate's Degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor's Degree (120 semester hours) equals three (3) years).

Preferred Qualifications

• Experience with Windows operating systems and related hardware
• Experience with Apple operating systems and related hardware
• Experience with enterprise-level endpoint management solutions (such as MECM/SCCM and Munki/Workspace One)
• Experience in the use of Microsoft Active Directory

Knowledge, Skills and Abilities

• Excellent oral and written communications skills
• Ability to effectively communicate and professionally interact with all staff levels and customer groups
• Ability to identify and resolve technical problems
• Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies
• Knowledge of the systems and operations used within the units supported by Information Technology Partners
• Demonstrated ability to manage competing priorities
• Ability to complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management

Appointment Information

This is a 100% full-time Civil Service 5032 - Information Technology Support Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the search close date. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. The budgeted salary range for the position is $50,000 to $60,000. Professional development and other advancement opportunities are also available. Sponsorship for work authorization is not available for this position.

The University of Illinois offers a wide variety of benefits, including paid leave and holidays:
https://www.hr.uillinois.edu/benefits
https://www.hr.uillinois.edu/leave
https://www.hr.uillinois.edu/leave/holidays

For more information about Gies Business, visit https://inside.giesbusiness.illinois.edu/work-at-gies .

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on October 9, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting, and upload your cover letter, resume (months and years of employment must be included), and names/contact information for three professional references. Please remember to include specific information on how you meet the qualifications of the position in your resume, including all relevant experience. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact rgoben@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .

Requisition ID: 1026786
Job Category: Technical
Apply at: https://jobs.illinois.edu

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