UX Researcher
Escalent, Inc.

Job Info

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Who we are:

C Space is the leader of Online Communities - having defined and redefined Online Communities for 25 years. We create vibrant hubs of customer insights and put our clients on a first-name basis with their customers. Now part of the Escalent group of companies, along with Hall & Partners, this is a great time to join C Space due to an expanded offering and broadened client base to expand our reach.

Who you are:

You are guided by your passion for understanding customers and drive to design better experiences for them. You believe in making business more human and want to help companies innovate from the outside-in. You love diving into client challenges and •navigating in the grey•. You•re a team player and you love bringing out the best in those around you. Lastly, you know UX is about more than digital screens. You think of User Experience holistically and seek create the best experiences whether they are digital or physical.

What you•ll do:

In this role, you will join the Strategic Consulting Services Group which means you•ll be collaborating on projects across the group of companies, Escalent, C Space, and Hall &Partners. These engagements will mainly focus on User Experience research with opportunities to expand into UX Design and Strategy. If you focus on building strong client relationships and love the challenge of bringing the brief to your clients, this role could be for you.

• Commitment to quality. You are highly organized and great at finding efficiencies in the design and execution process while maintaining quality and ensuring the bar is kept high.
• Proactive problem solving. You•re a natural problem solver and can identify and resolve problems in a timely manner; independently seeking out solutions.
• Exhibit ownership and responsibility. You are dependable and take responsibility for your actions, honoring commitments and completing tasks on time or notifying appropriate person with an alternate plan.
• Build strong relationships. In partnership with your teams, create trusted relationships with senior level clients that drive great work and growth.
• Know your clients. Understand the goals of your clients• organizations and recognize your clients• individual roles in achieving those goals.
• Inspire your clients (to be better). Actively connect the dots, from consumer and UX trends to the competitive landscape, bring a holistic perspective to our clients• business on a regular basis. Make them better at their jobs for knowing you.

Desired Skills:

• 2-4 years of relevant experience in UX including Research, Strategy and Design. Experience in Consulting, Innovation, Customer Experience or Consumer Insights a plus.
• Strong understanding of the UX research methodologies. Experience working in and facilitating Agile product development processes a plus.
• Skilled in a variety of UX research methodologies including both generative and evaluative methods such as: ethnographic interviews, heuristic evaluation, surveys, diary studies, UX testing, card sorting, and tree testing.
• Experience working with UX research and design teams throughout the product development process.
• Exceptional organizational skills and ability to deal with competing priorities.
• Strong collaboration across internal teams to drive impact for clients.
• Ability to multi-task, work independently and as part of a multidisciplinary team, exercise sound judgment, and escalate issues when necessary.
• Experience working in highly regulated industries like Healthcare and Financial Services a plus, although not required.

Compensation, Benefits, and Culture:

• Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
• 401k with Company Match
• Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of •real• vacation time
• Paid Parental Leave - 12 weeks for maternity and 6 weeks for paternity, including adoption
• 12 Paid Company Holidays
• Hybrid/Virtual Work - Virtual-first workforce with employees in most states - Occasional travel maybe required.
• Base salary range for this role is $75,000 - $85,000 (determined by level of experience)

Explore Our People page to learn more about the people behind the brand: https://cspace.com/who-we-are/people/.

We are focused on building a diverse and inclusive business and we welcome applications from people from diverse backgrounds, abilities, and walks of life • talented, creative people with their own voice, ideas and perspectives. So if you think you have the right skills and mindset for this position, whether through education, work or life experience, please apply.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

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