TMO - Director of Performance and Metrics
Franklin Energy

Job Info

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As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.

We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.

Position Summary

This position is responsible for supporting the accelerated execution of initiatives that transforms the company and creates value for our employees, clients, owners, and other stakeholders. Specifically, the Director of Performance and Metrics in the Transformation Management Office (TMO) will be responsible for establishing performance metrics and reporting governance, incorporating in the client delivery process, providing analytical recommendation across the organization as well as overseeing TMO project key performance indicators (KPIs) to ensure they align with firm-wide standards. This role will collaborate with cross-functional teams to define KPIs and adhere to processes aimed at tracking their progression, with the goal of realizing the projects' intended benefits.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Provide firm-wide standards and guidance on metrics and reporting, including which data elements make up specific KPIs, data source of truth, calculation methods, and metrics limitations in order to develop tools for calculating financial value.
• Establish reporting standards around the use of metrics, attached metric metadata, and limitations to metric representations.
• Collaborate with the Senior Director of the TMO to assist project teams as they develop necessary documentation for Stage Gate approval, including business cases KPI tracking.
• Ensure accurate tracking of defined KPIs by project teams to measure financial value throughout the lifecycle of in-scope TMO initiatives.
• Validate the financials in the TMO business case submissions.
• Standardize reports for clients and all levels of the management team for business performance using interactive dashboards.
• Provide ad hoc business analytics support for P&L teams.
• Assume accountability for the Transformation Management Office (TMO) metric tracking, including TMO success metrics as well as project-specific metrics.
• Monitor the progress, health, and sustainability of the TMO by tracking and measuring against established KPIs, using data analytics to drive informed decision-making about TMO improvements.
• Partner with senior leadership to identify KPIs specific to their processes and ensure proper tracking and reporting.

• Develop a deep understanding of each business area to drive both short-term improvements and long-term value.

• Facilitate communication between project teams and senior leadership to ensure TMO transparency is maintained.
• Build and maintain strong relationships with internal and external stakeholders.

Position Requirements

Education and Experience

• Bachelor's degree in business or engineering, Data Science, a related field preferred

• 8+ years of progressive experience in Energy Efficiency, Energy Management, Sustainability, Program Management, or Demand Side Management Programs.

• Experience in developing and tracking key performance indicators (KPIs) to measure the success of transformation efforts.

• Experience leading and managing a team.

• Experience owning a large and complex program budget and P&L.
• Experience in delivering business analytics and modeling enable business partners success.

• Working knowledge of the energy efficiency industry history and landscape.

• Experience working in a TMO, or a similar entity such as a Program Management Office (PMO).

Required Skills, Knowledge and Abilities

• Solid analytical and problem-solving skills, with the ability to utilize data to drive decision-making.
• Demonstrated ability to build and lead diverse, multidisciplinary teams successfully and build a collaborative team culture through direct and indirect leadership.
• Executive-level communication and presentation skills.
• Proficient in Smartsheet and Power BI.
• Committed to diversity and inclusion
• Reliable transportation

Travel Requirements

• Willingness to travel up to 20-30%

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer

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