Technical Support Professional
CoreLogic Solutions, LLC

Job Info

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At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

CoreLogic is seeking a hybrid-remote Technical Support Professional to join our contact center and support software products used by Real Estate Appraisers and Inspectors across the US and Canada. This role involves diagnosing and resolving software issues caused by varied and unique environments as well as troubleshooting Windows operating systems, PC hardware, and more. You will also provide calm guidance and expert assistance in using the products we provide.

Job Responsibilities:

• Support software products used by Real Estate Appraisers and Inspectors across the US and Canada
  
• Diagnose and resolve software issues caused by varied and unique environments.
  
• Troubleshoot Windows operating systems, PC hardware, and more.
  
• Provide calm guidance and expert assistance in using the products we provide.
  
• Document conversations and issues in a succinct and detailed manner
  
• Apply standard, approved diagnostic utilities to aid in troubleshooting.
  
• Suggest changes for product enhancement and correction.
  

Job Qualifications:

Our most successful employees embody these traits:

• Curiosity: a drive to learn new skills quickly and be easily adaptable to change
  
• Resourcefulness: strong multi-tasking and problem-solving skills
  
• Communication: the ability to explain complex technical concepts in layman's terms and demonstrate active listening skills
  
• Passion: for solving problems, advocating for our customers, and making process improvements
  
• High School Diploma
  

Preferred Qualifications:

• College degree
  
• Previous Help Desk or Technical Support experience
  

What's in it for you?

• Casual dress code and hybrid work from home schedule available
  
• Paid 4-week training program
  
• Generous PTO plan that begins accruing on your first day
  
• Full time benefits including Health, Dental, Vision, 401k Company match.
  
• Fully stocked Café.
  
• In house workout equipment.
  

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.

Please apply on our website for consideration.

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