Technical Specialist
Roth Staffing Companies

Job Info

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Technical Specialist

Location: Onsite in Roseville, MN

Contract Length: 6 months

Pay Rate: $23 to $26 per hour

We are seeking a Technical Specialist to join our team for a 6-month onsite contract in Roseville, MN. This role focuses on delivering exceptional customer service and technical support for the QuickTalker Freestyle Apple Account creation process. Candidates must have experience with Apple products to be considered for this position. If you are tech-savvy with excellent customer service skills and a background in Apple product support, we encourage you to apply.

Key Responsibilities:

Provide high-quality customer interactions via phone, email, chat, and virtual meetings.

Deliver clear, accurate, and consistent guidance to customers to ensure timely and successful account creation with minimal touchpoints.

Accurately document all customer interactions in Salesforce to maintain high-quality data for quality control.

Identify challenges and recommend improvements to service processes and workflows.

Maintain compliance with HIPAA and FERPA requirements.

Collaborate with cross-functional teams to address departmental and company-wide issues.

Follow established procedures, workflows, and corporate principles.

Contribute to team goals and support company initiatives.

Perform additional duties as assigned.

Core Competencies, Skills & Abilities:

Strong customer service skills with a focus on achieving optimal outcomes efficiently.

Effective communication skills to share information, resolve issues, and enhance workflows.

Proactive problem-solving and the ability to support diverse tasks and projects.

Exceptional attention to detail and strong critical thinking abilities.

Flexibility to work collaboratively or independently as needed.

Position Requirements:

Education & Experience

• Associate degree
• At least 2 years of experience in technical support for Apple products and applications (required)

This is an excellent opportunity to leverage your Apple expertise and customer service skills in a dynamic environment. Apply now to join our team

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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