Technical Services Audiologist
Cochlear

Job Info

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Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Technical Services Audiologist

• Deadline to apply: September 20, 2024

Change people's lives and love what you do! Cochlear is helping people hear, and be heard, all over the world and is the most recognized brand in hearing health care.

About the role

In order to help Cochlear continue to grow and service our customers, we are recruiting for a Technical Services Audiologist. This role is 100% remote for candidates who live in the Mountain or Pacific time zone in the United States, or those within Colorado with an excessive commute outside the Denver Metro Area. A hybrid work environment of two days in office each week is available to candidates within a reasonable commute to the office. The daily schedule supports coverage of the late shift with availability until 6:00pm MST, Monday through Friday, with flexibility to cover team operating hours of 6:00am - 6:00pm MST.

To be successful in this role you'll be able to provide advanced support to various medical professionals, many of whom have limited experience working with Cochlear products. This includes providing programming guidance, product training and troubleshooting and pairing and streaming assistance.

Key Responsibilities

• Act as the primary point of contact for customers and provide exceptional service via phone, email and/or other digital channels during designated shift hours.
• Provide advanced support for programming guidance, product training and product troubleshooting.
• Use remote desktop applications to access customer's systems and provide remote assistance with challenging fittings, troubleshooting and other advanced support needs.
• Schedule advanced remote support appointments with customers.
• Schedule and conduct meetings with leadership and key stakeholders to proactively identify product training deficiencies and needs.
• Participate in UAT testing activities for Salesforce and fitting software to review and validate functionality, identify inaccuracies, bugs or other potential design flaws.

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

• MS, Au.D or PhD in Audiology
• Current state-issued Audiology license
• 3-5 years of recent clinical or industry experience with implantable hearing devices. Ability to interact professionally in the support of Cochlear customers for long periods of time via telephone
• Ability to work with minimal supervision, manage own time effectively and maintain control over all current projects/responsibilities.
• Flexible team player with a growth mindset and the ability to work collaboratively in a dynamic clinical support environment
• Some travel may be required as part of this role

Salary and Benefits

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

• Target Salary Range: $85,000 - $95,000 per year base salary, based upon experience, as well as an annual bonus opportunity of 7.5% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day.

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.

The work environment is a home/office environment and are representative of those individual encounters while performing the essential functions of this job.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.

Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.

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