Sr. Director, Product Engineering & Delivery
Zelis NA

Job Info

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Key Responsibilities:

1. Product Roadmap and Delivery Management

• Collaborate with product management and business stakeholders to define and maintain a comprehensive product roadmap, ensuring alignment with business objectives and customer needs.
  
• Lead the product engineering teams to deliver against the roadmap, focusing on delivering new features, enhancements, and improvements on time and within scope.
  
• Oversee the end-to-end product development lifecycle, from ideation to deployment, ensuring that products are delivered with high quality and meet customer expectations.
  
• Drive the prioritization of engineering efforts based on product roadmap timelines, business impact, and customer needs, working closely with product management.
  

2. Engineering Leadership for Product Delivery

• Lead product engineering teams, ensuring they have the resources, skills, and processes to deliver against product goals efficiently and at scale.
  
• Ensure that product features are delivered using Agile and DevOps methodologies, including continuous integration and continuous delivery (CI/CD) practices.
  
• Collaborate closely with the Head of Platform Engineering to ensure that product engineering efforts align with the broader modernization initiatives related to underlying technology frameworks.
  
• Maintain a strong focus on operational excellence, ensuring that product delivery teams adhere to best practices in architecture, coding standards, and testing.
  
• Balance technical debt against delivery priorities, ensuring that the team can continue to innovate while maintaining the stability and scalability of the platform.
  

3. Cross-Functional Collaboration

• Work closely with the Head of Platform Engineering to ensure that product engineering teams have the necessary technical foundations and frameworks to deliver scalable, reliable products.
  
• Partner with product management teams to ensure that business goals, customer needs, and technical feasibility are fully aligned.
  
• Collaborate with infrastructure, operations, and security teams to ensure that products are built with a focus on reliability, security, and scalability from the outset.
  
• Serve as the bridge between product management and engineering execution, ensuring smooth handoffs from product definition to technical delivery.
  

4. Operational Efficiency and Agile Practices

• Implement and refine Agile processes across the product engineering teams, ensuring iterative delivery, regular releases, and a high degree of collaboration between teams.
  
• Oversee the development and implementation of DevOps practices to streamline product releases, improve quality, and reduce deployment times.
  
• Foster a culture of continuous improvement, driving regular retrospectives and process optimizations within the engineering teams.
  
• Ensure timely delivery of product features, balancing the need for speed-to-market with quality, security, and performance standards.
  

5. Product Performance and Customer Satisfaction

• Monitor and analyze product performance metrics, ensuring that products deliver expected outcomes for customers and meet performance, usability, and scalability benchmarks.
  
• Lead efforts to improve customer experience, using data-driven insights to inform product engineering priorities and ensure that customer feedback is incorporated into product development cycles.
  
• Ensure that all products are built with a focus on scalability, performance, and reliability, supporting the business's high transaction volume and mission-critical operations.
  

6. Talent Development and Team Leadership

• Build, manage, and mentor high-performing product engineering teams, fostering a culture of collaboration, innovation, and excellence.
  
• Promote continuous learning within the engineering teams, ensuring that engineers stay up-to-date with modern technologies, frameworks, and methodologies.
  
• Lead recruitment, training, and professional development initiatives to ensure the team has the right skills to meet evolving business needs.
  

7. Technology Governance and Compliance

• Collaborate with compliance, security, and IT risk teams to ensure that products meet regulatory requirements (such as PCI-DSS, SOC2, and other relevant standards).
  
• Implement technology governance best practices within the product engineering teams to ensure consistency in development processes, security, and code quality.
  
• Ensure that product releases comply with organizational risk management frameworks and are built with proactive measures for security and data protection.
  

8. Strategic Leadership

• Provide leadership in shaping the long-term product strategy, ensuring that product engineering efforts support the organization's growth, innovation, and customer needs.
  
• Serve as a key partner to the CTO and other senior leaders, providing insights and recommendations on product engineering trends, risks, and opportunities.
  
• Foster a culture of innovation within the product engineering teams, encouraging experimentation with new technologies and methodologies that drive business value.
  

Qualifications:

• 10+ years of technology and product engineering leadership experience, preferably within payments or high-transaction environments.
  
• Proven experience in leading Agile product development teams and delivering against a product roadmap in a fast-paced, dynamic environment.
  
• Strong technical expertise in software development, architecture, and product engineering, with a deep understanding of modern technology stacks, DevOps, and cloud infrastructure.
  
• Experience in collaborating with product management teams to translate business objectives into actionable technical goals.
  
• Strong collaboration skills, with experience working closely with engineering, infrastructure, and operations teams to deliver scalable, reliable products.
  
• Demonstrated ability to manage and lead cross-functional teams, drive complex projects, and balance competing priorities.
  
• Knowledge of compliance and regulatory requirements in financial services or payments, including PCI-DSS and SOC2.
  
• Excellent communication, leadership, and decision-making skills, with the ability to influence senior leaders and cross-functional teams.
  

Key Competencies:

• Product and Engineering Alignment: Ability to bridge the gap between product management and engineering, ensuring technical teams deliver on business and customer priorities.
  
• Agile Leadership: Strong advocate of Agile practices, capable of leading cross-functional teams in fast-paced, iterative development environments.
  
• Collaboration and Influence: Skilled in leading and influencing both technical and non-technical teams, ensuring smooth collaboration and alignment.
  
• Strategic Thinking and Innovation: Ability to think long-term and drive innovation while ensuring delivery of near-term product goals.
  
• Operational Excellence: Commitment to delivering high-quality products through effective management of development processes, DevOps practices, and risk management frameworks.
  

Why This Role Matters:
The Sr. Director of Product Engineering & Delivery plays a crucial role in ensuring that product features and enhancements are delivered efficiently on time and aligned with the broader business objectives. This role ensures close collaboration between product management and engineering, making sure that the roadmap is executed and that the platform continues to innovate while maintaining a focus on scalability, reliability, and customer satisfaction.

This role will drive a balance between innovation and execution, supporting the business's high transaction volume and mission-critical operations, while aligning with the broader technology modernization efforts led by the Head of Platform Engineering.

Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

#LI-Remote

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

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