Sr Depot Repair Technician
Thermo Fisher Scientific

Job Info

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Work Schedule
First Shift (Days)

Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

How will you make an impact:

Our team unites deep scientific expertise, a collaborative culture, and rich resources to deliver services that our customers need to achieve their scientific goals - quickly, optimally, and safely. Our pipette services make it faster and easier for our customers to focus on what matters most - delivering answers and innovations that save and improve lives. The Sr. Depot Repaid technician will play a key position in the success of our team y providing maintenance, repair, and calibration equipment solutions. In turn this is a fantastic opportunity for future career development and growth in our organization.

Location: Tewksbury, MA

Hours: Mon-Fri 8am-5pm

What will you do:

• Collaborate with customers on service subjects such as quotes, issues found during repairs and updates to purchase orders based on approvals by the customer.
• Handling Work Orders in the CRM to ensure that work completed on a customer asset is documented sufficiently to provide a service record for the asset.
• Provide calibration support to the Calibration Lab for all makes and models of pipettes, including support for ISO 17025 accredited calibration certificates (ISO 8655).
• Follow all applicable Standard Operating Procedures (SOP's) and Reference Standards associated with Depot Service and Calibration Laboratory operations.

Education:

• A High School Diploma or GED equivalent is the required minimum education.
• Technical school preferred.

Experience:

• Preferred: +1 Year experience in a technical role
• Required: Valid drivers' license
• Preferred: Service repair and/or calibration experience
• Preferred: Experience in customer service

Knowledge, Skills, Abilities:

• Outstanding analytical capability and problem-solving skills
• Ability to work in a team environment and influence others to achieve results
• Self-motivated with bias for action
• Excellent interpersonal and persuasive communications abilities
• Substantiated capability to optimally negotiate and close business
• Evidence of professional presentation skills
• Outstanding follow-up, time management skills, and interpersonal skills
• Ability to operate independently, with initiative, and good business judgment
• Strong digital literacy including an understanding of Windows, Word, Excel and Access
• Ability to learn and develop new processes within our CRM application
• Experience within an accredited (ISO 17025) Calibration Laboratory a plus

Physical Requirements / Work Environment

• Ability to travel overnight up to 20%
• Ability to travel locally to customer sights as needed
• Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.
• Prolonged periods of sitting required.

What We Offer

Compensation

• Competitive Hourly Pay Rate
• Additional shift differential for 2nd shift and 3rd shift positions
• Annual performance-based bonus
• Annual merit performance-based increase

Excellent Benefits

• Benefits & Total Rewards | Thermo Fisher Scientific
• Medical, Dental, & Vision benefits-effective Day 1
• Paid Time Off & Designated Paid Holidays
• 401K
• Tuition Reimbursement
• Employee Referral Bonus
• Career Advancement Opportunities

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