Sr. Complaint Investigation Specialist
Becton Dickinson NA

Job Info

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Job Description Summary
The Sr. Complaint Investigation Specialist role is responsible for investigational activities relating to Dispensing Solution devices. This role supports the daily activities of technical staff in an assigned area. Receives priorities from the team supervisor to perform assigned task to completion. Has substantial knowledge of work processes and tools within own area. Applies knowledge to solve standard and non-standard problems within own area. This role will be accountable to ensure that MMS Dispensing complaints comply with MDSAP and FDA (or primary regulations of their respective countries) through the implementation of an effective investigational process.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Duties & Responsibilities

• Demonstrates expert knowledge of Dispensing products, how products are used, as well as how they are serviced.
• Ensures complaint investigation findings are provided to appropriate personnel in a timely manner and escalates to Management critical issues as necessary.
• Key contributor on projects that drive product safety, product quality, and customer satisfaction.
• Ensures complaint investigation documentation and records are complete and in compliance with regulatory requirements. May support or oversee other less experienced colleagues with their documentation and records.
• Participate and support internal, external audits as needed.
• Performs other related duties as required: project management, presentation creation and strategic planning.
• May coordinates aspects of the complaint investigation team and associates who exercise responsibility for results in terms of investigation accuracy, completion time, and documentation.
• Accountable for individual results and impact on the team.
• Shares experience with others to meet objectives in own area of responsibility.
• Identifies and implements efficiency and compliance improvements to the complaint investigation process.
• In concert with the department manager and escalation teams, strategize to direct the efforts to ensure Dispensing customer satisfaction.
• May provide regular and consistent updates to leadership on complaint investigation trends and observations.
• Develops and implements programs to establish and maintain quality standards of existing products and service, as well as developing programs to focus employees on quality improvements.
• Develops procedures & methods to investigate products, material, components and/or operational quality.

Qualifications (Education & Experience)

• BA, BS or comparable experience in Engineering or Technical discipline
• 5 years' experience in Quality/Complaint Handling
• Strong knowledge of FDA regulations 21CFR820
• Strong knowledge of MDSAP standards
• Experience with SAP and TrackWise
• Strong Knowledge of Dispensing Solution Products

Knowledge, Skills & Abilities

• Has in-depth experience, knowledge, and skills in own job family.
• Applies knowledge and skills to a wide range of standard and non-standard situations.
• Works independently with minimal guidance
• Acts as a resource for colleagues with less experience
• Meticulous attention to detail and accuracy.
• Strong communication and organizational skills.
• Ability to solve problems and to meet multiple deadlines within a fast paced environment.
• Excellent writing skills, knowledgeable of good documentation practices and writing to different audiences.
• Ability to work on multiple projects with various disciplines, flexibility and innovation.
• Strong proficiency with MS Office tools to include Word, Excel, PowerPoint and Outlook.
• Ability to respond to common inquiries or complaints from customers, or to facilitate responses by requesting information or forwarding the question to subject matter experts.
• Ability to effectively present information to management, ancillary departments, and/or customers.
• Flexibility and excellent organizational skills to manage/adapt to competing priorities and volume of tasks.

Physical demands

• While performing the duties of this job, the employee is occasionally required to stand or walk, stoop or kneel; is frequently required to use hands to finger, handle or feel objects; is regularly required to sit, talk, see and hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close and distant vision, and the ability to adjust focus.

Environmental conditions

• Normal office environment with moderate noise, little dust, temperature changes, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location
USA CA - San Diego TC Bldg C&D

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You .

Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

Salary Range Information
$99,000.00 - $163,300.00 USD Annual

This job has expired.