Speech Analyst
Chickasaw Nation Industries

Job Info

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

SUMMARY

The Speech Analyst is responsible for extracting and interpreting spoken communications in real-time, to deliver incalculable information to Speech Analytics Analysts (project leads), for reporting critical data to stakeholders. Leverages the automated speech-to-text technology by applying proprietary analytics layers to extract business meaning from queried data. Provides our business partners with high quality, innovative, and valuable insights regarding important customer concepts.

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

ESSENTIAL REQUIREMENTS

Must be able to obtain government security clearance for government systems access.

Must be a strong communicator with superior analytic skills able to thrive in a feedback-rich environment.

Must demonstrate excellent communication skills (oral, presentation, and written) and a demonstrated proficiency in Microsoft Windows/Office, particularly Excel and PowerPoint. Experience learning and implementing new software.

Advanced proficiency required in MS Excel and MS Access, and/or equivalent reporting and data analysis applications.

KEY DUTIES AND RESPONSIBILITIES
Essential Duties and responsibilities include the following. Other duties may be assigned.

Master MSP (Medicare Secondary Payer) regulations, Speech Analytics query tools, and mandated quality metrics to autonomously evaluate a high volume of transcribed data.

Performs real-time targeted listening activities to identify emerging trends gathered from Speech Analytics media sets to highlight opportunities within a defined scope of work daily.

Works in tandem with project leads to interpret requests and transform category builders, case studies, and strategic planners into pivot tables and charts to help outline key elements.

Consults with tenured leads to assess relational data and exchange insights on behavioral analysis and customer feedback to support anomaly detection for category development and tuning.

Achieves consensus through collaborative sharing, comprehensive peer review, or team approval when calculating, constructing, and finalizing all investigatory findings.

Maintains coherent inventory templates and investigation forms to file requests, index ad-hoc assignments, and catalog residual tasks for continuous usage and retrieval.

Participates in team meetings, offering and welcoming feedback, to examine best practices, streamline methodologies, and continuously elevate standards.

Meets or exceeds core-competencies for this position.

Maintains confidentiality and upholds the highest standards for privacy and data integrity and security.

Responsible for adherence to qualitative and quantitative standards as established to meet contractual obligations and changing business requirements.

Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.

Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EDUCATION AND EXPERIENCE

Bachelor's degree in business or technology or appropriate combination of post-secondary education or relevant work experience. One or more (1+) years of experience in business analytics, speech analytics, and/or reporting. One or more (1+) years of health care industry experience with knowledge of Medicare data collections and recovery activities.

Experience in Medicare recovery environment is preferred, including: Medicare policies and procedures, MSP related systems (ReMAS, CWF/HIMR, ECRS, HIGLAS, BCRS, and image repositories). Prior call center operations experience is a plus, including experience with Verint call center software.

JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIES

Understanding of and ability to apply basic statistical-based methods of analysis including statistical relevancy and margin of error calculation is required.

Ability to perform cost-benefit analysis is preferred. Ability to effectively storyboard, develop, and deliver executive level presentations is also preferred.

Self-driven, strong work ethic to meet required deadlines as well as autonomously direct one's own work. Very detail-oriented, ensuring veracity of and building confidence in analysis results.

Understanding of and ability to apply basic statistical-based methods of analysis including statistical relevancy and margin of error calculation.

Strong skills in MS Office (Google) applications, particularly Excel (Sheets), Word (Docs), and Outlook (Gmail).

Experience learning and implementing new software.

Strong analytical, critical thinking, and problem-solving skills.

Excellent listening, verbal, and written communication abilities.

Ability to welcome, accept, and implement feedback constructively.

Highly adaptable to working collaboratively in a team-oriented environment.

Detail-oriented able to meet deadlines with a strong focus on accuracy and quality.

Proactively adept at identifying and pursing new tasks and assignments automatically.

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.

CNI CORE COMPETENCIES

Responsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.

COMPLIANCE

Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.

The pay range for this role is $56,800 - 60,000, with the final offer amount dependent on location, skillset, and experience.

CNI offers a comprehensive benefits package that includes:

• Medical
• Dental
• Vision
• 401(k)
• STD/LTD/AD&D
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Training and Development Opportunities

EOE including Disability/Vet

#INDREMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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