Social Community Manager
Horizontal Talent

Job Info

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Our client is seeking a Social Manager who will serve as the liaison between the brand and its consumers, creating a seamless digital presence through multi-channel experiences and communications. The ideal candidates will be proactive problem solvers, able to adapt quickly to various situations, and have a knack for starting and participating in culture-driven conversations.

Key Responsibilities:

• Curate content for global channels such as Instagram, TikTok, Facebook, Twitter, YouTube, Pinterest, and more
  
• Oversee regional channels, ensuring adherence to global guidelines and supporting local Community Manager execution
  
• Monitor online conversations, participate in them to build brand visibility, and identify relevant discussions outside of brand properties
  
• Assist with social media queries creatively and proactively, serving as the direct answer or the connector to the answer
  
• Collaborate with online customer support for customer service specific inquiries and respond to such inquiries in off-hour situations
  
• Identify and analyze issues, patterns, and trends in consumer conversation
  
• Establish metrics, generate reports, and provide recommendations on a regular basis
  
• Identify and establish partnerships with relevant influencers, user-generated content, and partners
  
• Stay up-to-date on new social media tools, best practices, and best-in-class work
  
  

Qualifications:

• 3+ years of experience as a Social Manager and in the social media space
  
• Experience with social media monitoring and analysis, including using relevant tools such as Sysomos, Brandwatch, Social Bakers, and more
  
• Familiarity with social media scheduling tools such as Dash Hudson, Hootsuite, Spredfast, and Tailwind
  
• Excellent communication skills, with the ability to articulate ideas and concepts in written short-form, written long-form, and presentations
  
• Proven abilities in proactive problem solving and goal achievement through non-conventional methods
  
• Excellent copywriting skills (samples may be requested)
  
  

This position requires in-office presence three days a week at our client's location. Candidates must complete a background check and drug screen upon offer. This is a six-month role with potential for extension. Join our client's team and help dimensionalize their brand through a consistent tone of voice, integrating and infusing social elements throughout the entire digital ecosystem.

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