ServiceNow Service Portal Architect
Slalom, LLC

Job Info

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Who You'll Work With

Slalom Emerge is a team of trailblazers helping ensure we achieve our strategic goals of investing for the future and pursuing innovation as a competitive advantage. We empower our local markets by identifying emerging capabilities, building multi-disciplinary teams, and providing access to niche and hyper-specialized expertise.

As a ServiceNow Service Portal Architect, you will guide client stakeholders in defining innovative solutions to help them solve their most challenging problems. Leveraging the ServiceNow Service Portal, Employee Portal, and UI Builder based Frameworks to transform client experiences. In this role, it is expected that you also have in-depth understanding of the following key modules of ServiceNow (IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery (HRSD), Customer Service Management (CSM)).

What You'll Do

• Design and develop customized ServiceNow Service Portals, ensuring alignment with business requirements and user experience standards

• Collaborate with UI/UX designers to translate mockups into functional portals

• Ensure that portal interface is intuitive, responsive, and aligns with best practices

• Write and optimize JavaScript, AngularJS, HTML, and CSS for custom widgets and components

• Work closely with stakeholders to gather requirements, conduct demos, and provide guidance on Service Portal functionalities and improvements

• Troubleshooting using not only ServiceNow capabilities, but other best practice methodologies

• Leverage your knowledge of the ServiceNow Platform backend, select appropriate of out-of-the-box widgets, and the extensively set of ServiceNow API's to provide the best possible solutions for client portals.

• Conduct thorough testing to validate performance, functionality, and compatibility across different devices and browsers

• Build/Create technically detailed Agile Stories that can be easily consumed by other portal developers

• Travel expectations up to 30%; Regional travel opportunities

What You'll Bring

• You are a person who likes being part of modern, developing teams and have implemented ServiceNow technologies and delivering ServiceNow projects.

• You have experience delivering complex ServiceNow implementations, with multiple stakeholders ̶ recommending and implementing solutions for exceptional outcomes.

• You have a passion for leveraging ServiceNow for improving how people live and work; for making things easier and better. You enjoy defining and implementing solutions that simplify, enhance, extend, and empower people to love what they do.

• Ability to communicate and build relationships with all levels of an organization from end users to senior executives, including both technical and non-technical audience

• Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of an engagement

Experience/Education/Certifications

• 5+ years of experience in ServiceNow development, with a focus on Service Portal development

• Strong proficiency in JavaScript, AngularJS, HTML, and CSS

• Experience in designing and building custom widgets in ServiceNow

• Experience with Agile methodologies

• Ability to work collaboratively with cross-functional teams, including designers, developers, and business stakeholders

• Knowledge of ServiceNow best practices and Service Portal configurations

• ServiceNow certification(s) preferred, such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD)

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position at the Senior Consultant level the base salary pay range is $110,000 to $203,000. For this position at the Principal level the base salary pay range is $140,000 to $258,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

We will accept applications until December 1, 2024

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