Service Coordinator - Dispatcher
Leica Biosystems

Job Info

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Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Service Coordinator for Leica Biosystems is responsible for supporting Field Service Engineers through the active dispatching of customer work order requests. This role helps drive time and materials revenue through managing the flow of customer purchase orders for an assigned territory, proactively schedules Preventative Maintenance (PM) service visits, coordinates installations, decommissions, and moves of instruments, and places part orders for the Field Service organization. Works closely with Field Service Engineers and Field Service Management.

This position is part of the Services Business located in Deer Park, IL and will be onsite. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the Service Coordination Team and report to the Supervisor, Service Coordination responsible for oversight of the active dispatch for Field Service Engineer organization. If you thrive in a fast-paced role and want to work to build a world-class services organization-read on.

In this role, you will have the opportunity to:

• Dispatch work orders to the Field Service Engineer team and coordinate complex scheduling using Salesforce.com for incoming repairs (emergency and non-emergency) and Preventative Maintenance as well as ordering parts for the work orders.
• Provide outstanding internal and external customer communication via phone and email, including the coordination of new product installations in partnership with internal teams and external logistics partners.
• Contact customers for bundle opportunities of repair and preventative maintenance work orders to maximize time and efficiencies.

The essential requirements of the job include:

• Associate degree with 1+ years of customer service experience OR equivalent work experience (3+ years customer service experience)
• Customer service experience in a high-volume call center or customer facing experience
• Demonstrated analytical skills: ability to gather, analyze, summarize, and present data in addition to excellent organizational skills and attention to detail

It would be a plus if you also possess previous experience in:

• Minimum 1 year of actively dispatching Field Service Engineers
• Experience working with Salesforce.com and/or SAP
• Previous experience in and through knowledge of the medical device and/or related industries

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

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