Senior Analyst - Onsite Technical Support
MMC

Job Info

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We are seeking a talented individual to join our Onsite Technical Support team at Marsh McLennan as a Senior Analyst - Onsite Technical Support. This role will be base in the Ridgeland, MS office. This role is 100% onsite.

We operate an open and collaborative culture, developing our staff to reach their potential. In this role you will help and assist our global colleague base to work their technology, and enable them to make the business a success

and you will support all of our internal colleagues to diagnose, analyze, and resolve their technology issues and requests

We will count on you to:

• Performs installations/builds, training, maintenance, troubleshooting and repair of desktop technology hardware and software
  
• Determines appropriate hardware and software based on corporate policy and end user requirements
  
• Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
  
• Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
  
• Assists in administration and maintenance of technology infrastructure components
  
• Uses corporate incident management system to record and track all support work
  
• Maintains accurate hardware and software records for corporate assets
  
• Assists with the procurement of hardware and software
  
• Supports team's abilities and functions through positive customer relations
  

What you need to have:

• High School diploma/GED
  
• 3-5 years of customer service experience (help desk / support experience)
  
• Experience providing Technical Troubleshooting to end-users
  
• Strong communication skills both written and verbal
  
• Exceptional customer service skills
  
• Knowledge of company desktop operating systems and software
  
• Knowledge of standard computer hardware
  
• Ability to independently plan, organize and prioritize one's own activities
  
• Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
  
• Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team
  

What makes you stand out:

• Bachelor's Degree preferred
  
• Certifications in any of the following are a plus: A+ (CompTIA), ACMT (Apple), HDI-CSR (HDI), ITIL Foundation (ITIL), Microsoft 365 Certified: Modern
  
• Experience with Nexthink, ServiceNow, Power BI, scripting for Windows systems
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
  
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

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