Revenue Cycle Representative 100%- Downtown Campus
University of Iowa

Job Info

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University of Iowa Hospitals & Clinics-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives. ®

University of Iowa Health Care Medical Center Downtown (located at 500 E. Market Street, Iowa City, IA) is a 194-bed hospital that became part of Iowa's only comprehensive academic health system on Jan. 31, 2024.

Responsibilities will include, but are not limited to:

• Review treatment transactions and submit claims to insurance and/or third- party payors.
• Contact patients, insurance companies, and credit/collections for payment acquisition, pre-authorization, and to resolve patient account inquiries.
• Provide financial counseling to patients and families.
• Determine if appropriate payment has been made by various entities and work with patients and insurance companies to obtain correct payments.
• Appeal claim payments and/or denials. Identify undesirable trends and reimbursement modeling errors.
• Review allowed variances from third party payors.
• Meet targets set by supervisors regarding assigned areas of the revenue cycle.
• Identify trends and submit to supervisors to facilitate opportunities for process improvement.
• Utilize new tools and processes to maximize the efficiency of the revenue cycle.
• Comply with the established cash handling policies of the department.
• Compile results of work list and other revenue cycle reports and submit to the supervisor.
• Monitor registration accuracy and report discrepancies.
• Communicate with providers, payors, claims clearinghouses, patients, co-workers, supervisors, and departments to resolve revenue cycle issues.
• May assist or provide training to providers regarding billing procedures.

Type of Position: Regular

Pay Grade: 2B

Percent of Time: 100%

Benefits Highlights:

• Regular salaried position located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• For more information about Why Iowa?, click HERE!

Education Required:

• Bachelor's degree or equivalent combination of education and experience.

Experience Requirements:

• Minimum 6 months revenue cycle, health Insurance or related customer/patient focused service experience.
• Strong attention to detail and proven ability to gather and analyze data and keep accurate records.
• Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge.
• Demonstrated ability to handle complex and ambiguous situations with minimal supervision.
• Self-motivated with initiative to seek out additional responsibilities, tasks and projects.

Desirable Qualifications:

• Experience maintaining professionalism while handling difficult situations.
• Demonstrated ability to maintain or improve established productivity and quality requirements.
• Knowledge of medical terminology.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws.
• Knowledge of healthcare billing (healthcare revenue cycle) and/or insurance, and/or federal and state assistance programs.

Please attach a resume as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Emilio Villagrana and emilio-villagrana@uiowa.edu.

References:

• Five professional references will be requested and required at a later step in the recruitment process

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

Additional Information

• Classification Title: Revenue Cycle Representative
• Appointment Type: Professional and Scientific
• Schedule: Full-time

Compensation

• Pay Level: 2B

Contact Information

• Organization: Healthcare
• Contact Name: Emilio Villagrana
• Contact Email: emilio-villagrana@uiowa.edu

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