Research Data Concierge Manager
Mass General Brigham

Job Info

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As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity

Healthcare is undergoing a huge transformation. There are numerous contributing factors such as policy/ reimbursement changes, aging of the population and a renewed focus on the patient experience. Increasingly sophisticated digital technologies (e.g. AI, cloud, smart devices and novel sensors) are also transforming the way we deliver patient care. As one of the leading integrated academic healthcare delivery systems, Mass General Brigham is dedicated to enhancing patient care, to teaching and research and to serving the community. Furthermore, Mass General Brigham seeks to build new care delivery models, to develop and translate breakthrough ideas and innovations, and generate new revenue streams. Emerging technologies, as well as co-developing new technology solutions with technology vendors and startups are critical to achieving these strategic aims.

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

Research-infused care sets Mass General Brigham apart

As a national leader in innovation, our patient-centered mentality and systemwide collaborative approach are the keys to research breakthroughs that drive medical innovation, gain new knowledge, and improve patient outcomes. Our physician-scientists-in the lab, in the clinic, and at the bedside-work tirelessly to understand the effects of debilitating diseases and our patient's needs to help guide our studies and improve patient care.

Mass General Brigham has over 200 years of leading innovative science, with 13 Nobel Laureates for research achievements and medical firsts. As a world-recognized leader in research, we are home to one of the largest hospital system-based research medical centers in the U.S., with anannual research budget of over $2 billion. Our researchers and clinicians are conducting thousands of studies in every major medical therapeutic and technology discipline. We are currently enrolling our patients in over2,700 ongoing clinical trials to accelerate bringing new treatments and therapies to our patients and the world.

Mass General Brigham is developing a new team of Data Concierge experts to support the research community and seeking a manager of the team.

The Digital Research Operations team was created in Digital in October of 2023 to enable and accelerate biomedical research and discovery through the provision of exceptional technology and data services to researchers and investigators. The new function of Data Concierge experts will report to the Director of Research Data Platforms.

The Digital Research Operations Data Concierge Manager will build the team and capabilities The data concierge team will serves as the primary liaison between researchers and data teams, ensuring seamless access to accurate, timely, and relevant data. This role requires a deep understanding of data systems, exceptional communication skills, and the ability to translate business needs into actionable data solutions. The Data Concierge will manage data requests, provide data insights, and support decision-making processes by delivering tailored data products and services. Examples of data needs include cohort feasibility, data for projects, data governance process and connecting researchers with the appropriate resources and tools to keep data secure and compliant with MGB policies.

The Data Concierge team will collaborate with the data, cloud and innovation teams in Digital, and support researchers across MBG. They will act as a custodian and subject matter expert within Digital for the data needs and opportunities of Research

• Manages the Research Data Concierge team, including hiring, training, mentoring, and performance evaluation.
• Accountable for overseeing the research data concierge efforts of all research data products, enforces MGB Digital standards, and identifies bottlenecks impacting our velocity and quality of our data and proposes strategies to overcome them.
• Develops and enforces strong quality assurance processes consistent output across all data products.
• Fosters a culture of innovation and continuous improvement within the research data concierge team, encouraging the adoption of new technologies and methodologies to enhance the quality and efficiency of research data products.
• Stays current with industry trends and emerging technologies, integrating relevant advancements into the work.
• Functions as a Team Lead overseeing the research data platform domain teams; working closely with Domain Stakeholders to understand prioritization and product requirement; partners closely with enterprise data platform technical teams to ensure appropriate escalation of technical blockers / impediments and alignment on technical requirements.
• Provide appropriate and timely problem escalation (including potential solutions where applicable) to leadership, project stakeholders, and executive management.
• Fosters a culture of learning and growth within the domain development team, providing feedback, coaching, and mentoring to team members. Builds trust and collaboration among the team and across other domain teams.
• Build and maintain key relationships with senior leadership, researchers , and other stakeholders to understand complex business problems and develop analytical solutions.
• Builds and maintains a high-level understanding of the research data needs at Mass General Brigham including data sources, data and research indexing of data c assets and products.
• Uses the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
• Other duties and responsibilities as assigned.

Qualifications
Qualifications
• Bachelor's or master's degree in computer science, informatics, statistics, or related field and an interest in healthcare and the use of technology to support clinical care.
• 1-3 years prior supervisory experience in the analytics field
• Experience implementing processes for quality assurance testing
• Proficiency in querying complex data structures using SQL is required.
• Strong programming skills and proficient in other programming languages (e.g., SAS, R, and Python)
• Experience with general source control principles and implementing CI/CD pipelines.
• Working knowledge of traditional data warehousing and cloud data warehousing concepts.
• Working knowledge of data visualization software preferred.
• Proficiency working in Snowflake and enterprise data platforms preferred.

Skills and Abilities for Success

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Exceptional interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization

• Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds and levels within and external to the organization

• Strong problem solving and negotiation skills

• Ability to effectively conduct meetings, both formal and informal

• Will need to demonstrate Mass General Brigham's Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership:

Performance Focused

• Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutions

• Manage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems

• Cultivate Innovation: Create new and better ways for the organization to be successful

• Ensure Accountability: Holding self and others accountable to meet commitments

• Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder

• Requires minimal direction from leadership and possesses the ability to learn quickly

People Focused

• Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization

• Build Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goals

• Collaborate: Build partnerships and work collaboratively with others to meet shared objectives

• Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Instill Trust: Gain the confidence and trust of others through honesty, integrity and authenticity

Supervisory and Fiscal Duties
• Will build the team with direct supervision of up to 5-10 research data concierge experts
• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

Working Model

• Hybrid, local travel to Mass General Brigham sites for Team and Stakeholder Meetings, Somerville, MA / Local MGB sites BWH and MGH
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.

Diversity Statement

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

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