Representative, Customer Service
The Judge Group Inc.

Job Info

---

Location: Portage, MI
Salary: $17.00 USD Hourly - $18.50 USD Hourly
Description: Our client is currently seeking a Representative, Customer Service

Job role : Customer Service Representative

Location: Portage, MI

Duration: 12+ months

• Answers incoming requests through a multichannel system which include but are not limited to inbound phone and inbound email order entry, order status and trouble shooting of products. .
• Follow standardized process to ensure 100% quality for all orders.
• Accountable for all record-keeping as appropriate and in accordance with Clients specifications.
• Understands, interprets and explains detailed information of printed material and processes.
• Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
• Maintain continual positive attitude, builds relationships and fosters teamwork.
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
• Flexibility in responding to new and rapidly changing situations and environment.
• Demonstrates an understanding of how decisions impact customers and markets.
• Participates in the creation and continuous improvement of standardized work.

Job Requirements:

• High school diploma or equivalent required.
• 0-2 years relevant experience required.
• Prior understanding of customer service and order entry preferred.
• Local candidates preferred Kalamazoo/Portage Area

Contact: rchauhan@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

---