Registration Coordinator 1
The Ohio State University

Job Info

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Job Title:Registration Coordinator 1Department:East | Talbot Hall Outpatient

Registration & Scheduling Coordinator's at the Wexner Medical Center are experts in product, process, or service line areas such as:

• Physician appointment scheduling
• OR/admission
• Full-service scheduling; pre-registration and registration
• Insurance verification
• Patient liability determination and communication

This position is responsible for providing consumers such as clinical staff and patients, with accurate, up-to-date information regarding products, services, and general procedures. Scheduling & Registration Coordinators will also be responsible for:

• Scheduling return appointments and/or other appointments as assigned.
• Assuring accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.
• Providing support to physicians and consumers by coordinating their requests.
• Solving routine and complex customer problems and will be able to instruct them on where to address specific questions.
• Communicating regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department staff needs are met.

We ask that our Scheduling & Registration Coordinators always contribute a positive first impression to each patient and family care member that walks through the door. To excel in this position, we ask that you be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, etc.

Organizational Expectations

Practices within the Medical Center's policies and procedures; adheres to the Intensive Caring Value statements as demonstrated through positive patient/guest relations, positive and effective interactions with staff, and formulating and meeting developmental goals.

Minimum Qualifications

For Hire:

Required: Per CCS Class Specs: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Preferred: Associates Degree and at least 1 year experience in a Patient Revenue role at OSUWMC. Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.

Ongoing requirements: Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions. Maintains knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures. Must maintain proficiency in utilizing all applicable systems. Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies. Attends Health System and Departmental In-services, education forums, and meetings as required.

Additional Information:Location:East Hospital - Talbot Hall (0399)Position Type:RegularScheduled Hours:30Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

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