Regional Service Manager - (UT/AZ/CO)
DuBois Chemicals

Job Info

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It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Location: The ideal candidate should reside in either Colorado, Arizona or Utah.

POSITION SUMMARY:

DuBois Chemicals is looking for a high performing Regional Service Manager to lead a team of technical service representatives. Responsible to ensure execution of DuBois' value proposition through service provided to customers in a defined geography, enhancing DuBois' presence in the market and maintaining expenses in line with budget. Responsible for providing solutions to our fleet wash, surface treatment, industrial food & beverage customers by focusing on lowering their total operating costs and consistently exceeding their expectations using our diverse product lines and multiple channels to the market. DuBois is committed to ecologically responsible chemistry and is continuing to develop proprietary innovative products. Demonstrate the company's core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.

ACCOUNT DESCRIPTIONS:

Fleet wash - Capable of servicing Bus and Truck wash systems, pumps, wash and rinse arches, and sap chemical systems.

Surface Treatment - Monthly and Biweekly service including testing and process recommendations.

Industrial accounts - Monthly and quarterly service for metalworking, metal forming, and other associated equipment.

Food & Beverage - Monthly and quarterly service for cleaning and sanitizing customer equipment.

Water Treatment - Develop and maintain boiler, cooling towers, and wastewater treatment programs.

ESSENTIAL FUNCTIONS:

• Lead team to provide technical service to support product applications at customer's sites and create superior account satisfaction and retention.
• Maintain expenses of all activities within service group staying in line with budget requirements.
• Develop service plans to meet customer requirements and expand market share.
• Organize and engage corporate resources in support of service team.
• Align team performance and reporting with DuBois standards.
• Develop technical and commercial skills of service representatives and support selling activity including service requirements, negotiations and business expansion related to large opportunities.
• Provide market intelligence related to competitive activity and market trends.
• Establish and maintain strong relationships with sales managers across the organization.
• Effectively hire, develop, and lead team members to support the customers and sales teams.
• Assist team in supporting multiple customers across given geography that utilize a variety of product lines.
• Lead team in their ability to report, document communicate findings, abnormal conditions and offer recommendations.
• Demonstrate a strong technical aptitude while assisting service representatives to resolve customer's technical challenges and assist with improving processes.
• Effectively communicate and work collaboratively with team members, as well as other cross functional support employees.
• Assist team with DuBois eTools, System Surveys and Cost Calculators.
• Travel to assigned customers working with service representatives on customer requirements.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

MINIMUM POSITION QUALIFICATIONS:

• 5+ years of technical service or technical service management in the chemical/industrial environment.
• Strong mechanical aptitude and detailed knowledge of applications across product portfolios.
• Demonstrated ability to lead and coach a team to provide superior service.
• Strong time management and organizational skills with an attention to detail.
• Ability to think towards solutions critically and strategically.
• Demonstrated ability to manage expenses and financials.
• Excellent oral and written communication skills.
• Ability to create and maintain positive relationships with current/prospective customers, as well as sales managers.
• Proven track record of meeting or exceeding team objectives.
• Ability to travel up to 50% including some overnight travel.

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.

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