Production Router / Routing Coordinator
Senske Services

Job Info

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Are you motivated to work in a place where you're appreciated by your team and where your work has a direct effect on the success of the company? Do you enjoy problem solving and have a passion for delivering results? If so, we need talented people like you to join our team!

Using company routing and mapping technology,Routing Coordinators prepare daily service routes of assigned locations for our service associates. You will confirm that route appointments for services are structured for productivity/efficiency and technicians have an ample workload to ensure maximum production goals are met. This position is responsible for evaluating any time constraints/scheduling changes and communicating relevant changes or updates with the technician, team members and branch staff.

Routing Coordinators ensure a great customer experience by relaying detailed and accurate information to the supervisors and technicians in the field. They handle dual tasks with ease and manage changes to route schedules promptly. Routing Coordinators send digital notifications to customers ahead of a scheduled service appointment and dispatch any last-minute schedule changes. They regularly communicate between fellow employees and supervisors with a positive attitude using effective oral/written communications.

As a Routing Coordinator, you make a real difference for your team and our customers by making technicians' schedules clearer, getting people to the right places quickly, and back-filling to repair schedule gaps. Best of all, we create an environment where you're empowered to do what you do best every day so you can exceed expectations and bring a meaningful experience to our customers.

Come join a fun and impactful team of professionals!

This is a hourly, non-exempt position. The salary range is $16.00 to $20.00 per hour. Starting wage is determined based on relevant experience.

This position will work from an office in either Austin, TX or Dallas, TX. This is not a remote or hybrid position.

The Perks:

• Competitive hourly pay - Life is expensive! We believe in paying well.
• Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career - we promote from within!
• Do you want to work with your friend? We offer a referral bonus!
• Affordable health care packages that include medical, dental, vision and life insurance.
• 401K, 6 Company Paid Holidays, Paid Vacation (accrue .025 hours for every hour worked, up to 40 hours per week - up to a maximum of 1 week of vacation in your first year), WA Paid Safe and Sick Leave
• Fun team celebrations year-round!

Must Haves:

• High school diploma or the equivalent.
• Past routing experience or at least one-year experience with company preferred.
• Ability to pass a pre-employment background screening and drug test (THC excluded).
• Proven ability to gather and analyze information skillfully.
• Professional - You present yourself and our business in a positive, professional way when communicating with other routing coordinators and branch employees.
• Ability to prioritize, multi-task, work independently and as part of a team.
• Must have the ability to work outside of normal scheduled hours, as needed to support the business needs.

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