PM Manager- Doubletree
Guest Services

Job Info

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Compensation Amount:
21.00 USD Hourly

Job Summary:
The PM Manager assists the Leadership Team in all aspects of hotel's daily operations and supervision, including staff, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the PM Manager assists in cultivating a team environment that delivers exceptional guest service while ensuring all team members perform at a consistently high level.

Job Description:

ESSENTIAL FUNCTIONS

• Assist Leadership team in the daily operations and support in all areas of property, including but not limited to Front Desk, Food & Beverage, Sales & Catering, Housekeeping, and Administrative.
• Ensure complete guest satisfaction at all times. Handle guests' concerns or complaints and resolve them in a timely manner according to guest service standards.
• Maintain and ensure safe property environment including standards for maintenance, food production and serving, housekeeping, sanitation, dress, cash control, and employee conduct. Notify Hotel Manager of all unusual events, circumstances, or other employee, safety or quality control issues.

SKILL AND KNOWLEDGE REQUIREMENTS

• High School Diploma or GED. Bachelor's or Business Degree preferred.
• At least 2 years of experience in related management required.
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong guest service abilities; actively looks for ways to assist guests and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Withstanding temperature extremes in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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