Patient Support Specialist
Insmed Incorporated

Job Info

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Company Description

Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.

Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.

Recognitions

Consistently Ranked Science 's Top Employer

Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That's why we've been named the No. 1 company to work for in the biopharma industry in Science 's Top Employers survey for four years in a row.

A Certified Great Place to Work®

We believe our company is truly special, and our employees agree. In July 2024, we became Great Place to Work-certified in the U.S. for the fourth year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma™, Best Workplaces in New York™, PEOPLE® Companies That Care, Best Workplaces for Women™, Best Workplaces for Millennials™, and Best Medium Workplaces™ lists.

Overview

Reporting to the Manager/Associate Director or Director, Case Management/Patient Services, the Patient Support Specialist (PSS) will be an integral role of the Patient Support Program. The role will primarily focus on intake of Program Enrollment Forms and support the team with daily administrative/activities/ phone calls and other functions that aid in supporting the program, team, and management. The Patient Support Specialist will collaborate with Patient Services partners, including Specialty Pharmacies and Trainers. This position requires 1-day onsite per week in our Bridgewater, NJ Headquarters.

Responsibilities

Responsibilities Additional representative responsibilities will include, but not necessarily be limited to, the following:

• Complete intake process and data entry for all documents received into the Patient Support Program
• Triage documentation to appropriate parties based on defined business rules and requirements
• Act as a Specialty Pharmacy Liaison, conducting daily follow-up with our specialty pharmacies on status of pending patient cases, and share updates with Patient Services team
• Support Patient Services Case Manager team with daily tasks and assigned patients, starting with welcome, onboarding, treatment initiation, continuation, and leading up to their treatment completion utilizing phone or platform systems to move case progression along accordingly
• Successfully deliver upon patient support program goals Identify trends in enrollment and/or SP triage delays and SP follow up delays; bringing any findings to the team or management with possible solutions
• Participate in regularly scheduled team meetings; and team events
• Recognizes opportunities for improvement, concerns or issues, and identifies solutions
• Recognizes opportunities for improvement, concerns or issues, and identifies solutions Follow all requirements associated with compliance to program guidelines and relevant regulations, including HIPAA and patient privacy
• Demonstrate commitment to putting patients first in everything you do Understand a patients support needs, and interaction preference to deliver a personalized patient experience that helps them complete their treatment as prescribed by the HCP (Healthcare Provider)
• Responsible for accurate and thorough documentation of information in the Patient Engagement Platform
• Collaborate cross functionally to ensure processes are followed according to business rules and policies
• Report any adverse events and/or product quality complaints with 24 hours of awareness to appropriate departments within Insmed

Qualifications

• 2+ years of industry experience in Pharmaceutical or Biotech Patient Services Bachelor's degree preferred or equivalent experience required
• Reimbursement experience preferred Ability to manage high volume data entry function Understanding of reimbursement process
• Proven success in a fast-paced environment
• Attention to detail and process-oriented
• Strong interpersonal skills
• Consumer focused Excellent written and oral communication skills
• Ability to work cross-functionally and collaboratively
• Self-motivated, with a sense of urgency
• Creative problem solver
• Ability to multi-task and ensure seamless experience amongst a variety of stakeholders Organizational savvy
• Must successfully exhibit Insmed's five (5) values: Collaboration, Accountability, Passion, Respect, and Integrity; along with any other position specific competencies.
• Individuals must demonstrate the ability to interact successfully in a dynamic and culturally diverse workplace

Salary Range

$35 - $47 an hour

Compensation & Benefits

We're committed to investing in every team member's total well-being, now and in the future. We offer a competitive total-rewards package to all employees around the world, including:

• Flexible approach to where and how we work, regionally based
• Competitive compensation package including bonus
• Stock options and RSU awards
• Employee Stock Purchase Plan (ESPP)
• Flexible Vacation Policy
• Generous paid holiday schedule and winter break

ADDITIONAL U.S. BENEFITS:

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-provided Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Unique offerings of pet, legal, and supplemental life insurance
• Flexible spending accounts for medical and dependent care
• Accident and Hospital Indemnity insurance
• Employee Assistance Program (EAP)
• Mental Health on-line digital resource
• Well-being reimbursement
• Paid leave benefits for new parents
• Paid time off to volunteer
• On-site, no-cost fitness center at our U.S. headquarters

Additional Information

Insmed Incorporated is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, please contact us by email at TotalRewards@insmed.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Applications are accepted for 5 calendar days from the date posted or until the position is filled.

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