Patient Services Representative, Family Medicine - Hadley
Cooley Dickinson Medical Group (CDP)

Job Info

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Bonus - We're offering a generous sign-on bonus to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process.

About Us

With energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing health care in western Massachusetts. With a broad network of providers and facilities serving the Pioneer Valley, our services span a spectrum of medical and surgical needs, diagnostic care, rehabilitation, social work, behavioral health, and other critical needs of the community.

The Cooley Dickinson culture is built on living the values of our organization. Every employee is valued, no matter what professional function. Come work where you can make a difference every day, with opportunities for growth and development, in a great place to call home!

Hadley Family Medicine

Hadley Family Medicine began with family - brothers Peter and Robert Weitzman (both physicians) along with medical school classmate Allan Baustin, MD, founded the practice nearly 30 years ago. While the practice now has access to the resources of the larger Medical Group, the family environment is felt just as strongly today. Located at 234 Russell Street, Suite 7, in Hadley, MA, our Family Medicine practice offers comprehensive primary care services to patients of all ages, newborn through adult. We are certified as a Level 2 patient-centered medical home.

What Matters to Us

We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. Primary care is all about relationship-building! We pride ourselves on really getting to know our patients to ensure that they are receiving exceptional, personalized care.

Are you ready to bring your talent to this practice and join us in moving health care forward?

Role Overview

We are seeking a Full-time, 40-hour Patient Services Representative (PSR) to support the practice onsite, Monday through Friday 8:00am- 4:30pm. The PSR serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

Qualifications
Qualifications

Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Services Representative role is the opportunity for you. When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes and genuine passion for the work.

• High school diploma or equivalent required
• Familiarity with insurance payers preferred
• Minimum of six (6) months reception or customer service experience required, preferably in a health care setting
• Demonstrated knowledge of medical terminology preferred
• Spelling and typing competence with computer experience essential
• Bilingual Spanish/English preferred

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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