PAT FIN SRV REP-CUST RECEPTION, FCH - PATIENT FINANCIAL SERVICES
Froedtert

Job Info

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Discover. Achieve. Succeed. #BeHere

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.

This job is ON - SITE.

FTE: 1.000000

Shift: 1st shift 8 am to 4:30 pm

Job Summary:

Responsible for answering all incoming patient and other phone calls to the Patient Financial Services Department. Responds to billing inquiries, clearly explaining charges, payments, account balance, and account status in an aim for first call resolution. Directs callers to the appropriate resources as necessary (i.e. Cost Estimation, Financial Counseling, Patient Relations). Provides itemized billing statements upon caller request. Sorts and distributes mail. Scans correspondence. Other duties as assigned.

EXPERIENCE DESCRIPTION:

One year of experience billing for medical care/service is required.

EPIC knowledge preferred

EDUCATION DESCRIPTION:

High School diploma or equivalent is preferred.

TRAINING DESCRIPTION:

Additional training in communication skills is required.

SPECIAL SKILLS DESCRIPTION:

Excellent customer service, interpersonal, and organizational skills are required.

Excellent oral and written communication skills.

Ability to listen empathetically

Ability to logically and accurately organize details

Ability to manage multiple tasks with ease and efficiency

Strong problem-solving skills and basic math skills and knowledge of general accounting principles is required.

Ability to maintain confidentiality of sensitive information

Broad knowledge of health care business office practices and principles

Knowledge of medical and insurance terminology (CPT, ICD, and billing forms (UB, 1500).

EPIC experience is preferred.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.

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