Parts and Quote Coordinator
Sudden Service, Inc

Job Info

---

Parts/Quote Coordinator

Sudden Service INC.

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Duties/Responsibilities:

• Maintains a research cross-reference file to correctly identify parts. Obtain prices on special parts and assemblies for industrial and generator parts.
• Works closely with Parts Service Sales Representative on handling all quotes and communicating with customers on finalizing the quote approvals.
• Notifying service that all parts have arrived to schedule the job/repairs that are approved.
• Furnishes customers with recommended parts inventory. Trains customers in the use of parts catalogs and PSO cards.
• Keeps record of all parts assigned to Field Service Mechanics and ensures all unused parts for a specific job are returned to inventory.
• Expedites daily parts shipments, delivery of emergency or back-order items to accommodate customers.
• Maintains listed telephone contact numbers in the local telephone directory to enable customer contact after normal working hours.
• Handles warranty claims and follows through to completion.
• Responsible for conducting a monthly 5S / safety audit and ensuring that corrective actions are completed.

Required Skills/Abilities:

• Excellent telephone skills.
• Excellent computer skills.
• Excellent communication skills.
• Must be in physical condition as a job requires lifting, stooping, and bending.
• Must have a valid driver's license and good safe driving record to be insured by the company auto insurance policy.

Education and Experience:

• High School graduate or GED equivalent
• Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
• Previous experience in a customer service-oriented role preferred.

Benefits:

• Medical/Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K
• Life Insurance

SSI is an Equal Opportunity Employer. All Qualified Applicants Will Receive Consideration for Employment Without Regard to Age, Race, Color, Religion, Sex, Disability, National Origin, or Status as a Protected Veteran
Position Requirements Full-Time/Part-Time Full-Time Position Parts and Quote Coordinator Division Sudden Service, Inc Close Date Number of Openings 1 Exempt/Non-Exempt Non-Exempt Hiring Manager(s) Anthony Ellis Req Number MAN-24-00104 Open Date 12/9/2024 Location SSI-Fort Worth About the Organization Backed by over 95 years of experience, The Taylor Group has become a worldwide operation with sales driven by the professional and aggressive activities of a vast domestic dealer sales, direct sales, and international sales organization. TMW designs, engineers, and manufactures more than 100 models of industrial lift equipment with lift capacities from 4,000 lbs. to 125,000 lbs. At the very center of this success has been an unwavering commitment to the key concepts of Faith-Vision-Work by the members of the Taylor family and employees who collectively form The Big Red Team! Taylor Machine Works, Inc. is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
This position is currently accepting applications.

---