Medical Billing Support
Roth Staffing Companies

Job Info

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Job Title: Medical Billing Support Representative

Job Type: Full-Time, Temp-to-Hire

Education: High School Diploma or Equivalent Required

Background Check: Required

Must live in CA- potential to be remote. Not guarenteed.

Job Description:

The Billing Support Representative serves as the primary point of contact for billing inquiries from patients, clients, and payors. This entry-level role is ideal for individuals new to the healthcare industry who are looking to develop skills in medical billing with support and supervision.

The representative will handle a variety of billing-related issues, such as communicating estimated out-of-pocket costs, offering assistance options, providing billing status updates, quoting pricing, collecting payments, and responding to patient correspondence. A foundational understanding of medical terminology and ICD-10 codes is essential to effectively manage these responsibilities.

Duties and Responsibilities:

Provide support to clients and patients in a timely and professional manner.

Use critical-thinking and problem-solving skills to resolve billing issues.

Retrieve inbound requests through various channels (phone, email, chat, etc.) and address or direct them as needed.

Correspond with patients via phone, email, chat, or text to provide and request information necessary for billing.

Document all interactions with clients, patients, and payors thoroughly in the system.

Review, identify, and process documents related to billing appropriately.

Understand frequently asked questions and utilize resources to assist with inquiries.

Address patient and client inquiries, aiming for one-touch resolution for billing-related issues.

Demonstrate the ability to:

• Organize and attach documents to corresponding cases.
• Communicate directly with clients in real-time.
• Coordinate and communicate with internal departments.
• Possess preliminary knowledge of billing and insurance.
• Share intermediate product and system knowledge with internal teams.

Assist with other projects as assigned.

Qualifications:

• High school diploma or equivalent.
• Basic knowledge of medical terminology and ICD-10 codes is required.
• Strong organizational and communication skills.
• Ability to handle multiple inquiries and provide solutions efficiently.
• Familiarity with billing and insurance processes is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

This job has expired.