Manager, Operations -Issue Triaging & Process Opti...
Walmart

Job Info

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What you'll do at

Position Summary...

What you'll do...

Job Overview:

The Manager for Issue Triaging and Process Optimization will be responsible for optimizing the end-to-end process for issue triaging, improving batch density, and enhancing carrier delivery rates within the Last Mile operations. This role will involve developing and refining processes, driving metric improvements, and managing configuration accuracy to ensure operational efficiency. The ideal candidate will work closely with cross-functional teams, including Tech, GoLocal, and Trip Planning, to identify and prioritize business problems, propose solutions, and drive execution.

Key Responsibilities:

• Process Playbook Development: Create and maintain standard operating procedures (SOPs) for drivers to ensure consistency and efficiency in operations.

• Program Issue Triaging: Lead the triaging of issues within the program, ensuring that problems are identified, analyzed, and resolved promptly.

• Metric Improvement: Drive improvements in key performance metrics such as carrier delivery rate and batch density. Conduct field visits to understand challenges related to attempted and non-attempted deliveries and develop actionable proposals to address these issues.

• Batch Density Optimization: Collaborate with Trip Planning, GoLocal, and Product teams to prioritize and address business challenges associated with dedicated delivery vans. Implement technical enhancements to increase batch sizes and improve overall delivery efficiency.

• Configuration Management: Ensure accuracy in configuration management by working closely with Trip Planning teams. Make necessary configuration requests to maintain operational integrity and efficiency.

Skills and Qualifications:

• Project Management: Proven ability to manage complex cross-functional projects with significant impact on the organization.

• Problem Solving: Strong analytical skills with the ability to identify and solve ambiguous problems. Experience in understanding and addressing root causes of operational issues.

• Cross-Functional Collaboration: Experience working across various teams, including operations, technology, and business development, to drive improvements and implement solutions.

• Process Optimization: Demonstrated experience in process optimization and continuous improvement within a logistics or last-mile delivery environment.

• Technical Acumen: Familiarity with technical tools and systems used in configuration management and process optimization.

• Leadership Experience: At least 2 years of experience in a leadership role, preferably within delivery station or logistics operations.

Preferred Experience:

• Last Mile Operations: 2-3 years of prior experience in last-mile delivery station leadership, with a focus on process improvement and operational efficiency.

• Network Leadership: Experience in managing or leading operations across a delivery station region or network.

Travel Requirement: This role will require travel approximately 30-50% of the time.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $70,000.00-$130,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.

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