Loan Servicing Specialist
Kitsap Credit Union

Job Info

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Summary

Kitsap Credit Union is hiring a full-time hourly Loan Servicing Specialist to work out of our East Bremerton location. This position is responsible for the loan servicing activities relative to real estate mortgage loans, Home Equity loans, Home Equity Lines of Credit (HELOC), auto, consumer, and credit cards in such a manner as to ensure effective, efficient and regulatory compliant department operations.

Quick Facts

Seniority level: Individual Contributor

Reports to: Loan Servicing Manager

Employment Type: Full-time, Non-Exempt, Hybrid after training

Salary Range: $22.59 to $26 depending on experience

Working hours: Monday - Friday 8AM - 5PM

Grade: 6

Industry: Banking

Job Functions:Credit Administration, Real Estate Mortgaging, Lending

Typical Job Duties

PRINCIPAL ACCOUNTABILITIES

• Review and respond to member and third party requests. These could include requests for loan workouts, payoff inquiries, short sales, reconveyances, and subordinations. Present analysis and recommendations to the Loan Servicing Manager. Prepare the necessary documentation to respond to the request
• Work with attorneys, research fees, negotiations, and manually draft responses
• Process and document loan adjustments including adjustable rate changes, error corrections, and amortization changes. Process escrow payments and analysis, daily payment files, and fund remittances. Process annual forms and disclosures such as tax reporting documents
• Work with branch staff to help resolve loan account and other questions
• Coordination of all file maintenance and retention/retrieval activities for the department including date downs, insurance, legal correspondence, general correspondence, inventory/auditing of the files, and oversight of the files post-payoff, boxing and sending files to storage
• Assist with the management and liquidation of all OREO properties including: ordering valuations, recommending listing agents, marketing efforts, and listing prices coordinating maintenance with vendors. Prepare budgets, cash flow statements, profit and loss statements, etc. for income producing properties. Review and summarize sale offers received for management review.
• Complete various systematic and manual reports from multiple data sources daily, monthly, quarterly, and annually
• Maintain high level confidentiality relative to any information received directly or indirectly at all times
• Contribute to effective department and credit union operations by performing other special projects and related duties as assigned
• Assists KCU staff regarding Bankruptcies, Repossessions, Delinquencies, CCCS Programs, Deceased members, legal issues and other tasks and information as needed
• Process monthly charge-offs for delinquent loans deemed uncollectable by ACS. Offsetting of losses by researching other accounts, transferring funds and calculating the correct balance for charge-offs. Properly researching and reporting to credit reporting agencies and placing restrictions that prohibit future losses
• Investigate, work cross departmentally, and respond to all claims including but not limited to estate claims, disability, unemployment, life, GAP Insurance, and collateral protection insurance (Damage Claims)

Basic Qualifications

• High school diploma required
• Minimum one year experience in loan servicing or other experience that provides exposure to loan servicing duties
• Must be registered with the nationwide mortgage licensing system (NMLS) within 30 days of hire and comply with the safe act regulations

Preferred Qualifications

• Proficient in Microsoft Office applications and ability to learn new software systems quickly
• Current knowledge of lending state and federal regulatory requirements

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family's lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 2 Personal days
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Paid Care.com membership including back up childcare reimbursement
• Paid Rethink Care subscription, a personal wellness and professional resilience program

We believe in the power of belonging - it's in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can't happen without great employees. If this is the kind of organization, you're looking for.

****** Employment is contingent upon satisfactory credit, background, and reference checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ******

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