Lead Patient Service Representative, Internal Medicine - Danvers
North Shore Physicians Group(NSPG)

Job Info

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About Us

North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone-to the benefit of everyone we serve.

We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers.

With NSPG as your employer, you'll experience clinical excellence, supportive practice environments, and opportunities for career advancement! Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.

Internal Medicine, Danvers

Our practice is located at the convenient location of 194 North Street in Danvers, MA. As an Internal Medicine office, we provide outstanding primary care and preventative health care to adult patients.

We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. Primary care is all about relationship-building! We pride ourselves on our empathetic and compassionate approach to focused patient care. The whole team really gets to know our patients to ensure that they are receiving exceptional, personalized care in a comfortable, friendly atmosphere.

Are you ready to bring your talent to this team and join us in moving health care forward?

The Opportunity

We are seeking a full time, 40- hour Lead Patient Service Representative to support our practice onsite Monday through Friday from 7:45am to 4:15pm.

Under direct supervision of the Practice Manager, the Lead PSR is responsible for site alignment with organizational mission, vision, and strategic goals within the MGB Medical Group while managing all aspects of front desk operations and collaboratively leading and supervising front-end staff team members to achieve targets.

The Lead will oversee staff and job tasks assigned to reception, payment posting, and self-pay accounts receivable. This role is part of a team that frequently prototypes new ideas, including digital tools, care team roles and workflows. Leads must possess strong business acumen, leadership skills, workforce development skills and be a change innovator with demonstrated ability to represent the organization, both internally and externally.

In this role, you will:

• Serve as a preceptor, training and onboarding new staff members.
• Provide continuous support as an educator and mentor to the PSR team.
• Step into PSR duties as needed to ensure efficient patient flow.
• Participate in annual performance evaluations

Qualifications
Qualifications

When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, emotional intelligence, and genuine passion for this work. The ideal candidate profile is an experienced, thorough Lead PSR who is confident in their administrative abilities, has Epic experience, and proactively anticipates both provider and patient needs.

Required:

• At least 1 year of experience in a healthcare setting
• High School Diploma

Strongly Preferred:

• 2 Years of supervisory experience, including the ability to train and mentor others.
• Associate's or Bachelor's degree in healthcare or related field

EEO Statement
Mass General Medical Group is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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