IT System Administrator, Employee Platforms
Digital Realty

Job Info

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Your role

IT System Administrator responsible for the overall administration, maintenance, and support of the Learning Management Systems at Digital Realty. This role ensures that Applications that support Learning and Development functions operate smoothly, meets the organization's training needs, and provides a positive user experience for all learners and administrators.

What you'll do

• System Administration:
  • Manage the LMS system, including user management, and system configuration.
  • Maintain system security, including user roles, permissions, and data integrity.
  • Perform regular system backups and disaster recovery planning.
  • Troubleshoot and resolve system errors and user issues.
  • Monitor system performance and identify areas for improvement.
  • Stay current with system updates, releases, and best practices.
• User Support:
  • Provide technical support to users, including troubleshooting login issues, access issues, and technical difficulties.
  • Train superusers on features and functionality.
• Integration and Reporting:
  • Build and maintain Integrations with other HR and business systems as needed.
  • Support business users in building custom reports
  • Analyze data to identify trends and make recommendations for improvement.
• Collaboration:
  • Work closely with other IT team members to ensure seamless integration with existing infrastructure.
  • Collaborate with Talent Management to support their future enhancements.
  • Communicate effectively with stakeholders at all levels of the organization.

What you'll need

• Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience: 2+ years of experience administering an LMS, preferably Absorb LMS.
• Technical Skills:
  • Strong understanding of LMS principles and best practices.
  • Experience with user management, course creation, and system configuration in Absorb LMS.
  • Knowledge of SCORM and other eLearning standards.
  • Proficiency in data analysis and reporting.
  • Excellent troubleshooting and problem-solving skills.
• Soft Skills:
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Excellent organizational and time management skills.
  • Customer-service oriented with a focus on user satisfaction.

Bonus Points:

• Absorb LMS certification.
• Experience with Walkme
• Experience with other learning technologies.
• Knowledge of HR systems and processes.
• Familiarity with ITIL or other IT service management frameworks.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A bit about our Digital team

IT

Our IT team is at the heart of our business. We develop infrastructures, design and build networks, support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time, it's a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop, deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee's total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.

Benefits: For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

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