IT Specialist
The Judge Group Inc.

Job Info

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Location: Harrisburg, PA
Description: Our client is currently seeking an IT Specialist: HYBRID REMOTE - MONDAYS AND FRIDAYS REMOTE

This IT Specialist 1 position is part of the Judicial Administration Applications Support (JAAS) team. This role includes assisting end-users in creating system solutions for enhancements and addressing issues, improving user support documentation, conducting small training sessions for end-users, serving as a help desk operator for the applications, and testing application functionality.

Job Duties

1. Analysis: working with users, determining system requirements for enhancements; obtaining user approvals; documenting solutions for the development team; testing enhancements including regression testing; and writing user notifications as needed.

2. Workday Release Coordination: Review new Workday releases. Present new functionality to users and coordinate acceptance. Work with the JAAS team to set up new functionality in the preview environment and unit test before user testing. When the functionality is accepted, ensure training materials are updated and documentation is complete.

3. User Support Documentation: Develop, research, write, compile, and edit user support documentation and user notifications of changes.

4. Training: Conduct training sessions for beginner and experienced end-users, individually and in small groups, to effectively use supported applications.

5. Testing: Work as part of a testing team to ensure system enhancements and defect corrections work properly, do not adversely impact other areas of the application and meet the users' requirements.

6. User Support: Establish and maintain working relationships with users and understand their business requirements, workflow, and job functions.

7. Help Desk Support: - Serves as the initial point of contact for system questions and problems. - Analyzes information from users to determine problem resolution; assign a severity level to tickets; forward information to the appropriate resource(s) within specified response time frames.

- Performs first-level problem determination to identify and isolate failure point(s) including application, training, and documentation.

- Maintains contact with the user, as needed, during problem resolution.

Contact: cleahy02@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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