IT Services Administrator (ITSC) Specialist
Mueller Water Products

Job Info

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IT Services Administrator (ITSC) Specialist

Company Overview:

Access to clean water is critical to sustain life. For over 160 years, Mueller has been providing critical water infrastructure products that support populations globally. Aging infrastructure, resource scarcity, population growth and growing environmental sustainability efforts provide an opportunity to change the world and make an impact that matters.

Job Overview:

The IT Services Specialist is a key member of the Mueller Water Products IT team, providing essential technical support and services to our user community, including all Executive staff and the C-Suite team. This role encompasses a wide range of responsibilities from diagnosing and resolving technical issues to installing and configuring hardware and software. The candidate will play a pivotal role in deploying and managing IT Asset Management, ensuring efficient and secure use of technology resources throughout the company. Additionally, the position involves facilitating the onboarding of new hires, setting a high standard for IT support and service delivery across the organization. This position will report to an IT Operations Lead and will be based in the Company's Kimball, TN location.

Primary Responsibilities:

• Technical Troubleshooting: Diagnose and resolve hardware and software incidents, including issues with company-issued computers, peripherals, and network connectivity.
• Hardware and Software Management: Install and configure new IT hardware and software. Perform routine maintenance and updates to ensure smooth operations.
• Service Desk Excellence: Follow standard operating procedures and best practices for service desk operations. Track, route, and document incident resolutions.
• New Hire Onboarding: Manage the technical onboarding of new hires, configuring hardware, and setting up workspaces to ensure a smooth start for all new employees.
• Manufacturing/Production IT Support: Provide remote IT support for manufacturing and production environments, understanding the unique challenges and requirements of these settings.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.
• 3+ years of experience in an IT support role, with a proven track record of resolving a wide range of technical issues.
• Experience providing IT support to executive teams, with excellent communication skills and discretion.
• Strong knowledge of hardware, software, and network systems, with experience in IT Asset Management.
• Familiarity with service desk operating procedures and IT service management (ITSM) best practices.
• Ability to work independently and manage multiple tasks and projects in a fast-paced environment.
• Strong interpersonal skills and the ability to work effectively with all levels of staff and management.
• Certifications in relevant IT technologies (e.g., CompTIA A+, Network+, ITIL) are preferred.

Individuals interested in this position should apply through the Mueller Water Products' Career Portal (https://muellerwaterproducts.com/careers) or the website where this position is being viewed. Resumes mailed, faxed, or dropped off will not be reviewed. Mueller will contact desired applicants to proceed in the hiring process. No recruiter contacts please.

Mueller offers an excellent salary and benefits package. Current benefit offerings include: medical and dental insurance, 401K plan with company match, Employee Stock Purchase Plan program, short-term disability benefits, vacation, tuition reimbursement program, company-provided life insurance, long-term disability and supplement insurance at group rates, and much more.

Mueller is an Equal Opportunity Employer.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by law.

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