Instructional Designer - WorkDay
Volt

Job Info

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Move forward with VOLT

Volt is immediately hiring for an Instructional Designer- Workday. This is a remote position.

As an Instructional Designer, you will:

Focus on supporting the delivery and development of educational content and programs to support employee growth, productivity, and success in the Support Center.

Your primary responsibilities are facilitating training sessions for Support Center agents, maintaining existing educational materials, and creating new educational materials, including eLearning.

In this role, you will work under moderate supervision as you develop proficiency within your discipline, conducting work of increasing complexity and contributing to team objectives and outcomes.

Training Delivery:

• Training new and current employees on policies, procedures, systems, workflows, and best practices

• Increasing employee proficiency through training and effective communication

• Effectively using established educational materials to facilitate training sessions

Curriculum Development:

• Identifying opportunities to improve existing educational materials

• Improving and updating existing educational materials, including eLearning

• Developing new educational materials, including eLearning

• Developing content for and working to maintain knowledge management systems and learning management systems

• Partnering with stakeholders to identify learning needs, scope, audience, timelines, and format to support departmental goals

• Designing content that is learner-centered and user-friendly based on confirmed learning objectives and stakeholder feedback

Ongoing Support:

• Monitoring trainees' knowledge before and after training to help determine follow-up training required

• Conducting skill level evaluations and re-evaluations and recommending additional coursework/training that may be necessary

Qualifications:

• Bachelor's Degree or equivalent combination of education and experience

• 2+ years of training and instructional design experience, preferably in a call center environment

• Eye for process and training improvement

• Experience developing soft skills or system-based training

• Demonstrated presentation and facilitation skills

This is a full time opportunity.

Pay rate between $40.00- $60.00/hr

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

Job ID : 431326

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