Installation Onboarding Specialist
Roth Staffing Companies

Job Info

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Responsibilities:

• Ensure customers complete all site prep requirements for safe and efficient workspaces prior to installation
• Operate as the lead point of contact for customers on all site preparation questions and activities
• Work with multiple contacts at a customer site to ensure the facility is prepped prior to installation
• Communicate clearly the progress of each customers' site prep to internal stakeholders
• Meticulously document progress of each customers' site prep and update installation schedules
• Successfully transition customers to the Support team once site preparations are complete
• Stay up to speed on all product changes that affect site preparation requirements
• Own customer-facing site prep documentation, including verifying content accuracy, keeping the content updated, making it easier to internalize requirements and improving verbiage, diagrams and visual assets
• Work with subject matter experts, if needed, to help customers optimize their workspaces
• Assist customers with the reinstallation process (providing them with the quote, making sure the new site is ready for the reinstallation, and scheduling the reinstallation)

Requirements:

• Excellent customer-facing/interpersonal skills
• Excellent problem-solving skills
• Experience in customer-facing facilities or IT role
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Very strong organizational skills
• Excellent verbal and written communication skills, including working with customers over the phone
• Ability to successfully adjust to daily and weekly schedules & priority changes
• Ability to work across multiple functional teams and be an exceptional team player with a diverse group of teammates
• Ability to work with various tools, i.e., Salesforce, Tableau, Spike, Google Sheets, Oracle Service Cloud
• Ability to embrace change and work well in a fluid and dynamic business environment, adjusting to changing customer requirements and expectations
• Ability to learn quickly and have a solution-oriented mindset
• Must be able to take the initiative & take action, including problem-solving and obtaining answers from the correct departments & teams when needed
• Strong operational rigor
• BA/BS degree or equivalent

Nice to Have

• Experience in prepping customer sites for capital equipment installations
• Experience with DLP, SLA or FDM 3D printing technologies
• Experience working in a Start-Up
• Experience in a customer facing role

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

This job has expired.