Home Buying Concierge
Veterans United Home Loans

Job Info

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Are you comfortable with sales and metrics? Do you have strong customer service skills? Would you consider yourself efficient in multitasking? Are you interested in being a heavy contributor of our borrower's VU experience? If you answered yes, you might be just the person we are looking for.

About the role:

The Home Buying Concierge teams work together to achieve the goal of streamlining the moving and homebuying process for our borrowers. As a team, they are reliant upon cultivating relationships between one another and creating a departmental culture that is driven by teamwork. As a Home Buying Concierge, you help borrowers navigate the many nuances of the moving process. While the loan team is the primary point of contact to the borrower for all things mortgage-related, you will be the connection point to take the details of physically moving off the borrower's plate. Your success is measured by how you support and serve the borrower, our sister companies, and our external service providers.

Here's a quick snapshot of what your days might look like:

• Connect with customers at various points in the home buying and owning process; act as the customer's advocate, advisor, and project manager.
  
• Work with internal and external providers on obtaining products and services as needed.
  
• Actively contribute to making the team and culture stronger by assisting with other duties as needed, excluding licensed activity.
  

About You:

• Dedicated work ethic
  
• High attention to detail and maintenance of organization with high volume of interactions
  
• Excel in fast-paced, results-oriented environment
  
• Thrive in a highly cooperative work setting
  
• Exemplary customer service skills
  
• Strong interpersonal communication skills (written and verbal)
  
• Adaptable to change and shifts in priority
  
• Previous customer service experience preferred (but not required)
  
• Proficient in basic computer technologies, appropriate for an internet-based company
  
• Regular and predictable attendance
  

About Us:

We're all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn't measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.

We're so glad you're here checking out this opportunity! If this role gets you excited but you're worried you don't check every box - don't sweat it. We're more interested in what you can bring to the team than a perfect checklist. If you're passionate, driven, and ready to make a difference, we'd love to hear from you. Come as you are, and together we'll create something amazing.

Interested? Apply Today!

Learn more about Veterans United on Glassdoor and our career site at vu.com/careers

Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.

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