Help Desk Support Specialist
Chickasaw Nation Industries

Job Info

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

SUMMARY

The Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems. This position is responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of support requests in support the U.S. Army Aeromedical Research Laboratory (USAARL) aeromedical research and development. This position is 100% onsite in Fr. Rucker, AL.

Must be able to obtain and maintain a Secret clearance which requires U.S. Citizenship.

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises.A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental - Vision), Company Life Insurance, Short-Term and Long-Term disability insurance, 401k Immediate Vesting, Professional Development Assistance, personal time off, and observance of Federal Holidays.

ESSENTIAL REQUIREMENTS

Must be able to obtain and maintain a Secret clearance which requires U.S. Citizenship.

Associate's degree and a minimum of zero to one (0-1) years of relevant experience, or equivalent combination of education/experience.

KEY DUTIES AND RESPONSIBILITIES

Essential Duties and responsibilities include the following. Other duties may be assigned.

Provides first-level technical support to end-users via phone, email, or chat.

Troubleshoots and resolves basic hardware and software issues.

Assists users with password resets and account setup.

Documents and tracks all support requests in the ticketing system.

Escalates complex issues to Level 2 support when necessary.

Follows standard operating procedures and provide excellent customer service.

Participates in training programs to enhance technical knowledge and skills.

EDUCATION AND EXPERIENCE

Associate's degree and a minimum of zero to one (0-1) years of relevant experience, or equivalent combination of education/experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.

EOE including Disability/Vet

CNI offers a comprehensive benefits package that includes:

• Medical
• Dental
• Vision
• 401(k)
• STD/LTD/AD&D
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Training and Development Opportunities

Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

This job has expired.