Fountain Manager
Pepsi National Brands

Job Info

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SUMMARY

Responsible for overseeing the fountain deliveries and ensuring the company or corporation delivers the highest level of customer service possible. Supervises fountain delivery employees, trains, coaches, and mentors' employees. Plan, co-ordinate and control the activities of the fountain delivery team to maintain and enhance customer relationships and meet organizational and operational objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• B-call responsibilities for Shoprite, Acme, Murphys, and Wawa. This includes inputting pricing and executional activities.
• Make all food service calls for new business and existing accounts.
• Coordinate installs with the Vending department.
• Manages all the Diner Group Business (DVPG) along with other groups. Compile all rebate checks twice per year along with local fountain agreement accounts and rebates.
• Develop all beverage agreements with local customers working with our finance team.
• Develop and implement fountain policies and procedures.
• Define and communicate customer service standards.
• Direct the daily operations of the fountain delivery team.
• Plan, prioritize, and delegate work tasks to ensure proper functioning of the department.
• Investigate customer's problems and find solutions.
• Communicate with customers via phone, email, or letter.
• Hire, train, and terminate fountain delivery employees.
• Handle major incidents that cannot be resolved by fountain delivery employees.
• Resolve complaints and order issues.
• Keep abreast of company products and services.
• Create, compile and review reports on overall fountain delivery team.
• Isolate and identify areas of improvement.
• Performs other duties as required.

KNOWLEDGE AND SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Attention to Communication - Ensuring that information is passed on to others who should be kept informed.
• Building Collaborative Relationships - The ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance and support.
• Results Orientation - Focusing on the desired end result of one's own or one's units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Enforcing Laws, Rules and Regulations - Enforces laws, rules, and regulations and initiates enforcement actions in a way that the employee perceives as fair, objective, and reasonable.
• Fostering Diversity - Working effectively with all employees without regard to race, color, religion, creed, sex (including pregnancy), sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, gender, gender identity, citizenship status, marital status, or any other category protected by federal, state and local laws.
• Fostering Teamwork - As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, interest, skill, and success in getting groups to work together cooperatively.
• Managing Performance - Taking responsibility for one's own or one's employees' performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.
• Technical Expertise - Depth of knowledge and skill in a technical area.

EDUCATION/TRAINING/EXPERIENCE
• 10+ years of Fountain Management or equivalent experience.
• Must maintain a valid Driver's License.

CERTIFICATES/LICENSES/REGISTRATIONS/TRAVEL
• N/A.

* We do not provide application status due to overwhelming volume. If your skills meet our needs, we will contact you to move forward in the process.*

**EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.**

***If you have a disability and you need an accommodation to apply, please contact the Sr. Director of Talent and Development at 301-773-5500 ext. 2975***

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