Field Service Supervisor - Grand Rapids, MI
South Western Communications, Inc.

Job Info

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Join our dynamic team as a Field Service Supervisor specializing in the installation, start-up, and commissioning of automated paint finishing systems. We are seeking a skilled and motivated individual who is passionate about delivering high-quality service to our clients in various industries. As a road warrior, you will embark on exciting projects, spending weeks at a time on job sites, ensuring the successful implementation of our cutting-edge technology. This role offers the opportunity for travel and hands-on experience in a fast-paced environment.

Responsibilities:

• Oversee the installation, start-up, and commissioning of automated paint finishing systems at customer sites.
• Lead a team of technicians to ensure projects are completed safely, efficiently, and within budget.
• Coordinate with project managers, engineers, and clients to develop project schedules and deliverables.
• Provide on-site training and technical support to customers during system integration and optimization phases.
• Troubleshoot and resolve technical issues related to equipment performance and functionality.
• Maintain accurate documentation of project activities, including installation reports, service logs, and customer correspondence.
• Adhere to company safety protocols and industry regulations while working on job sites.
• Collaborate with internal teams to improve product design, installation procedures, and customer support processes.
• Travel extensively to customer locations, staying on-site for extended periods before returning home for scheduled breaks.

Qualifications:

• Bachelor's degree in mechanical engineering, Electrical Engineering, or related field preferred.
• Minimum of 5 years of experience in field service, installation, or maintenance of industrial equipment, with a focus on automated systems.
• Proven leadership skills with the ability to motivate and mentor a team of technicians.
• Strong problem-solving abilities and technical aptitude in mechanical, electrical, and control systems.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
• Willingness to travel extensively and work on-site for extended periods, including weekends as needed.
• Valid driver's license and clean driving record.
• Ability to lift and carry heavy equipment and work in physically demanding environments.
• Familiarity with PLC programming, robotics, and industrial automation technologies is a plus.

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