Field Service Engineer (NYC)
Cytiva

Job Info

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Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.

Be part of something altogether life-changing!

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Field Service Engineer for Cytiva is responsible for supporting revenue growth by identifying and submitting qualified leads, while maintaining relationships and representing Cytiva while at customer sites. The FSE will perform work on customer instruments while following all EHS & Quality procedures. This position requires flying and/or driving travel, which may potentially include up to 30% overnight stays. Travel will primarily be domestic but may occasionally be international. Must have a valid driver's license with an acceptable driving record.

This position is part of the Biotechnology Integrated Solutions organization and will be field based with travel. At Cytiva, our vision is to advance future therapeutics from discovery to delivery.

What you will do:

• Perform installation, qualification, routine maintenance, and repairs of instruments at customer sites
• Responsible for administrative tasks of scheduling service, completing documentation, and maintaining inventory
• Engage as part of a wider customer facing team including but not limited to Customer Care, Service Sales, and Account Managers

Who you are:

• Background in Biomedical, Mechanical, or Electrical Engineering, Automation, Electronics, or any related STEM experience. This can come from a Bachelor's degree, Associate's degree, military experience, or an equivalent technical education or professional experience.
• 1 year working knowledge of calibrated tools, hand tools, and power tools
• 1 year of customer facing experience

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• This position requires flying and/or driving travel, which may potentially include up to 30% overnight stays. Travel will primarily be domestic but may occasionally be international.
• Must have a valid driver's license with an acceptable driving record.
• Ability to regularly lift, move, slide, raise and/or place up to 50lbs. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

It would be a plus if you also possess previous experience in:

• Working experience in an environment that follows GxP guidelines
• Strong IT skills relating to Networking and Automation
• Working knowledge of electronics and electricity

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

The salary range for this role is $67,000-$73,000 USD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

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