Field Service Engineer
Thermo Fisher Scientific

Job Info

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Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work

We are searching for a dedicated Field Service Engineer to repair, install, maintain and update all Thermo Fisher hardware and automation products under the BEA division, along with consulting at customer sites

A Day in the life

• Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services.
• Chip into high-value service-related procedures and documents.
• Work closely with other departments to improve customer experience.
• Help to cultivate customer satisfaction through ensuring prompt customer response times and problem resolution.
• Provides up-to-date service reporting on customer activities.
• Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.
• Developing and maintaining positive relationships with customers in assigned territory.
• Help Service Sales Representative on service orders.
• Support product quality improvement.
• Be member of service optimization projects.

Keys to Success

Education

• Bachelor's degree or above, major in computer technology, E/E, Automation, or biology, chemistry is preferable.

Experience

• 2+ years of experience in Bioprocessing, Automated bioproduction, Bioproduction equipment design/maintain/software control, Bioprocessing chromatography and other relevant techniques desired.

Knowledge, Skills and Abilities

• Identify, recommend, and prioritize improvements to the customer experience, as well as internal process improvements and work with appropriate internal & external partners to implement
• Delta V or other control software experience is a plus.
• Outstanding teammate, who can work with counterparts and customers across the world.
• Self-motivated, self-starter with strong communication skills.
• Sophisticated knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.
• Well oral and written English skill.
• Able and willing to travel extensively.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation and Benefits
The salary range estimated for this position based in Ohio is $68,200.00-$102,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
  

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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