Director of Clinical Operations- AZ- Animal Health Institute
Midwestern University

Job Info

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Summary

Midwestern University College of Veterinary Medicine invites applications for the role of Director of Clinical Operations, AHI for our Animal Health Institute. This leadership position will report directly to the Dean and will play a critical role in advising and assisting with the management and strategic development of all clinical services.

Essential Duties and Responsibilities

Strategic Leadership:

• Act as a visionary leader to advance the Animal Health Institute (AHI) clinical operations.
• Advise the Dean on clinical operations and strategic planning.
• Develop and implement strategic plans to enhance clinical services and maintain competitive market advantage as compared to over similarly situated veterinary colleges.
• Foster leadership skills among Animal Health Institute (AHI) managers, department chairs, clinicians, and technicians.

Clinic Operations:

• Oversee operations of the AHI facilities, including renovations and maintenance.
• Assist Department Chairs and AHI manager and unit managers in the supervision of clinical faculty and staff, ensuring optimal utilization of positions.
• Assist in optimization of average daily transactions for each clinician delivering service in the AHI.
• Provide budget oversight and allocate resources to ensure successful operations.
• Ensure compliance with medical records regulations.
• Oversee electronic health record systems and liaise with IT for updates.
• Serve as a media spokesperson for the AHI.
• Serve as the point of contact for AHI facility needs (closures, renovations, IACUC/USDA/State Board inspections.
• Assist the Dean and other Associate Deans with AHI related events e.g., clinic tours, donors, AVMA/COE), marketing and promotions.
• Meet with the Vice President of Clinic Operations on a regular basis.
• Contribute to the AVMA-COE interim and self-study reports and follow-up.
• Collaborate with the Director of Clinical Education to create partnerships with industry and private sector entities to expand external clinical rotations.

Resources Management:

• Aid Chairs and AHI managers (Companion and Large Animal Clinics and the, Diagnostic Pathology Center).
• Manage clinical activities of faculty, locums, house officers, and hospital staff.
• Develop and mentor clinical faculty and staff.
• Work with unit managers to implement training programs for technicians and assistants.

Clinical Service Activities:

• Ensure high-quality patient and client care.
• Oversee the provision of clinical services and evaluate improvements.
• Ensure compliance with regulatory standards.
• Respond to non-medical client complaints and ensure effective communication.

Educational Activities:

• Collaborate with the Associate Dean for Academic Affairs and the Director of Clinical Education.
• Develop and implement clinical teaching innovations.
• Oversee training programs for interns and residents.
• Mentor faculty in developing clinical rotations and electives.

Clinical Research Logistics:

• Provide clinical research oversight on logistics of conducting trials, ensuring compliance with safety and confidentiality regulations.

Committee Involvement:

• Serve on various committees, including the University Clinic Leadership Committee, Chair-CVM Quality Assurance Committee, Animal Health Institute Operations Committee, and CVM Executive Committee.

Outreach and Marketing:

• Coordinate marketing operations and community engagement.
• Maintain relationships with referring veterinarians and assess stakeholder satisfaction.

Other duties as assigned by the Dean.

Supervisory Responsibilities                                                    

Provide direct supervision to the AHI and unit managers (CAC, DPC, and LAC).

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The individual must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience                                                   

DVM, VMD or an advanced degree such as MS, MBA or PhD in a relevant field is required.

Must have 5-7 years of professional experience in academic administration or corporate veterinary practice management.  Board certification in veterinary specialty, membership or affiliation with Veterinary Hospital Management Association (VHMA) or additional advanced training is preferred.

Strong management and mentoring abilities are essential. Must have the ability to work cooperatively and collegially with administration, faculty, and staff with dedication to student education and client/patient care. 

Computer Skills                                               

Computer proficiency in MS Office (Word, Excel, Outlook).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally required to stand, walk, use hands to handle or feel and reach with hands and arms.  The employee is frequently required to sit, talk and hear.  The employee must occasionally lift and /or move up to 40 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate. 

Animal allergies statement: No inhibiting allergies to animals, hay, or dust.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance.  We offer flexible spending accounts including healthcare reimbursement and child/dependent care account.  We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days.  We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program.  Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility. 

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/).  Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.

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