Digital Engagement Specialist I
Resurgent Capital Services

Job Info

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About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

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*All applicants must be available to work nights or weekends*

Summary:

The Digital Engagement Specialist I works with our customers to field, research, and answer questions and develop payment solutions for their accounts through various channels such as Email, SMS text and Chat. This new and exciting strategy at Resurgent Capital Services provides a method for Resurgent to engage with customers who are receiving marketing emails/SMS text from the E-Collect strategy as well as direct responses received from the RCS Website.

Roles & Responsibilities:

• Identify and execute on required actions as indicated by information received from customers while adhering to state and federal laws.
  
• Negotiate solutions on delinquent accounts through written communication while ensuring company standards are met
  
• Respond to customer inquiries within established timeframes
  
• Ensure daily workplan is met and priorities are followed
  
• Maintain established levels of productivity, efficiency, and quality to ensure company standards are met
  
• Maintain the integrity and accuracy of account data through proper documentation of account changes and consumer interactions
  
• Assist supervisor and manager in developing and documented processes as they are developed and refined
  

Skills & Qualifications:

• 1-2 Years of related experience, preferably in a call center or collection environment
  
• Exceptional communication and interpersonal skills
  
• Demonstrated skills in problem solving, negotiations and conflict resolution
  
• Ability to communicate effectively with strong writing skills, strong organization skills, time management and a high attention to detail.
  
• Ability to work in a fast paced and ever-changing environment
  
• Relevant experience in the credit industry desired with a clear understanding of compliance requirements related to State, Federal and FDCPA guidelines
  
• Excellent work ethic and unquestionable integrity
  

Education Requirements:

• High School Diploma or GED required
  

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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