Desktop Field Services Specialist
Volt

Job Info

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Volt is immediately hiring for Desktop Field Services Specialist in San Diego, CA

Pay/Benefits

As a Desktop Field Services Specialist, you will:

Must be willing to work Wednesday to Sunday work schedule.

As a member of the IT End User Technology Team the Help Desk Support Specialist responds to inquiries and requests for assistance with the organization's computer systems and applications and identifies, analyzes, troubleshoots these issues; and resolves them with the aim of eliminating recurrences and reducing calls to the help desk. We are looking for someone who is motivated to grow in their career, extremely reliable with excellent communication and troubleshooting skills.

• Coordinates, diagnoses and troubleshoots incoming employee calls with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access
• Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
• Provides incident status updates to management and end-users within the ticketing system (Remedy Force)
• Supports and maintains effective relationships with users
• Network / local Printer, scanner and other peripheral installation, configuration and troubleshooting.
• Desktop imaging and deployment
• Upgrade workstations to Windows 10 & Windows 11
• Ticketing system documentation and knowledge base article creation
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
• Support of large multifunction printers for the office users

This is a full-time opportunity.

Pay Rate: $24.00 - $26.00 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

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