In this fast-paced work environment, the customer service representative is the first contact with customers. The duties and responsibilities of the CSR include, but are not limited to, receiving customer purchase orders via email or customer portal, and entering them in the company ERP system. Maintaining solid customer relationships by handling questions and concerns with accuracy, professionalism, and in a timely manner. Perform data entry and uses multiple software programs. The position requires research skills to help resolve customer issues, updates, and complaints. Excellent communication abilities and proven alphanumeric data entry skills are essential.
Summary of Essential Job Functions
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