Customer Relations Specialist
Compass Health Network

Job Info

Compensation: $17.89/hr.

The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.

This is a full-time, benefit eligible position working Monday-Friday 8:00 am - 5:00 pm.

Responsibilities include:

Core Responsibilities
* Greet patients as they arrive and stay consistent with the company's customer service philosophy
* Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
* Data Entry into EHR systems
* Complete financial paperwork, ensuring all required forms are completed in entirety
* Verify insurance/demographic information at each visit and update if necessary
* Collect co-pays, when applicable
* Answer phone in polite and courteous manner
* Direct phone calls and messages to appropriate office staff
* Monitor waiting area to ensure timeliness of appointments
* Check provider's schedule daily for additions
* Manager, when applicable
* Disperse daily mail
* Ensure lobby/waiting area is clean and picked up

Other Responsibilities
* Regular attendance except as excused
* Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
* Conduct self in accordance with employee manual
* Attend all training as required by company, Accreditors and Funders
* Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
* Communicate any changes/updates discovered through other means to Office Supervisor
* Other duties as assigned

High School/GED preferred

At least one year experience in customer service required

Adapt of Missouri (AOM) was founded in 1982 and provides community support, psychosocial rehabilitation & other services for adults living with a mental health disorder in the St. Louis metropolitan area. AOM became a partner organization of Compass Health Network in March, 2022.

AOM maintains for-profit status. More information about AOM and services can be found at