Customer Operations Representative
Beacon Hill Staffing Group, LLC

Job Info

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Position Summary

Beacon Hill's Saint Paul, MN based client is seeking a detail-oriented and proactive Customer Operations Representative to join their team. This role involves performing accurate data entry, resolving processing issues, and providing exceptional customer support in a hybrid work environment. The successful candidate will exhibit strong problem-solving skills, effective communication, and the ability to handle multiple tasks in a fast-paced setting.

This position is a long-term hybrid contract role based in Saint Paul, MN.

Key Responsibilities

• Accurately enter a variety of data types into electronic systems, including but not limited to application entries, withdrawal requests, basic billing, personal information updates, authorizations, coverage verifications, and handling return mail.
• Utilize sound judgment to research and resolve issues that impede processing efficiency.
• Conduct outbound follow-up calls to manage administrative tasks.
• Provide support and respond to inquiries via the team inbox.
• Ensure all tasks comply with department quality standards and are completed within designated service level obligations.

Qualifications

• Strong problem-solving abilities and meticulous attention to detail.
• Proficient in navigating multiple Windows-based systems simultaneously.
• Excellent verbal and written communication skills.
• Proficient PC skills, including Microsoft Word and the ability to read and create Excel spreadsheets.
• Strong focus on customer service, both internal and external.
• Capable of prioritizing tasks, managing time effectively, and adapting to shifting business needs.
• Ability to work both independently and collaboratively within a team.
• Solid work ethic, professionalism, and a positive, can-do attitude.

Technical Skills

• Ability to work with minimal direction and adapt to changing priorities and schedules.
• Accurate data entry with a keen eye for detail.
• Strong critical thinking and problem-solving skills.
• Proficient in Microsoft Office 365, including Word and Excel.
• Excellent teamwork and interpersonal skills, with experience working both independently and collaboratively.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

This job has expired.