Customer Care Representative I
Elevance Health

Job Info

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Customer Care Representative I

Location: Must live within 50 miles of the Lake Success, NY PulsePoint

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health.

This position you will work remotely from your home for the majority of the time with flexibility to work in the office. There may be times you would go into the office for training, team meetings or engagement activities.

Be part of an extraordinary team

Are you looking to Elevate your customer service experience and make a difference?

Are you looking to Advance your career by getting experience in the ever-growing health insurance industry?

We have new hire classes ready for you to start. Apply today!

Elevance Health Offers:

• Extensive career opportunities
• Competitive pay
• Great health, dental vision, and life benefits
• Ability to get your bachelor's degree paid for
• Top 20 Fortune 500 Companies on Diversity and Inclusion
• Certified Great Place to Work
• 401K match, Paid Time Off, Holiday Pay
• Gym Reimbursement
• Quarterly incentive bonus and annual increases plan based on performance.

Create unforgettable service driven by compassion and purpose. We have amazing customers and when they need help during their time of need - they contact you. When you join us, you will be there for our customers when they need you most; you will help expectant mothers find the right doctor, offer support for members with cancer, ease a patient's financial stresses, and more.

Our Customer Care teams are highly collaborative, which means you will always have the support you need to solve problems, serve our customers, and grow your career. From paid training programs and continuous learning opportunities to leveraging new technology, we offer a fast-paced environment where you can make a meaningful impact on day one. As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquiries, such as claims questions, helping find a doctor and explaining benefits.

Available Shifts:

• Monday - Friday 8:30am - 5:00pm

Minimum Requirements:

• Requires a High School Diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact.
• A customer advocate willing to listen and find creative solutions to address and resolve customers' questions, issues, or concerns.
• A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer.
• Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member's needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
• Flexible and quick learner, willing to adapt to changing customer and business needs.
• Ability to work from home with internet access and a quiet and private workspace.
• Bilingual - Spanish, Russian, Canotesse, or Mandarin highly preferred.

For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $18.27 to $27.40

Locations: New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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