Job Description
At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it's our mission and our purpose.
The Customer Experience Complaints Program Manager will lead the Bank's Complaint Management program ensuring compliance with regulatory and policy expectations. The Complaint Manager will drive program enhancements ensuring adequate processes are in place to support adoption, training and reporting of complaints. The incumbent will analyze complaint data to identify trends and provide feedback to relevant departments for process improvements. Also, the incumbent will provide business consultancy and leverage the voice of our customer to inform projects and divisional initiatives.
Job Responsibilities:
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