Client Service Supervisor
Roth Staffing Companies

Manchester, New Hampshire

Posted in Recruitment Consultancy

$23.00 - $25.00 per hour


Job Info


We are seeking a motivated and client focused Client Service Team Lead/Supervisor to join our dynamic team, located in Manchester, NH. The ideal candidate will be a hands-on leader that fostered a dynamic team environment. This key role will oversee the daily functions of our client call center and is responsible for the supervision and operational management within the call center. We are seeking a highly driven, collaborative, client focused leader to join our team!

SCHEDULE: Frist and second shifts openings

SALARY: $23 -$25/hourly DOE and shift

LOCATION: Manchester, NH (on-site)

WHAT YOU'LL DO:

  • Oversee the daily operations of our client contract center, ensuring seamless functioning 24/7/365.
  • Inspire and hold accountable a diverse team, fostering motivation and accountability.
  • Determine optimal staffing levels across all shifts, training, coaching, counseling, and driving a client focused environment.
  • Conduct assessments of call center needs, conduct performance reviews, and uphold customer service standards.
  • Lead by example, engaging with both clients and colleagues to instill confidence through strong attention to detail, a sense of urgency, and diligent follow-up.
  • Address and document customer and departmental complaints, resolving issues effectively.
  • Proficiently handle challenging and escalated client calls.
  • Identify opportunities to enhance operational efficiency and effectiveness, implementing industry best practices and facilitating their integration.


WHAT YOU'LL NEED:
  • Driven self-starters, adept at multitasking and organization, with a knack for managing multiple priorities.
  • Exceptional interpersonal skills, along with the ability to communicate effectively with both employees and clients.
  • Knowledge of call center management is a must, operations, and quality processes is essential.
  • A proven track record of optimizing staff performance, nurturing talent, and demonstrating strong leadership qualities.
  • A solid foundation in technically, coupled with a willingness to familiarize oneself with new hardware and software applications.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.



More Recruitment Consultancy jobs


Allyon
Atlanta, Georgia
Posted 27 minutes ago

Allyon
Syracuse, New York
Posted 27 minutes ago

Allyon
Washington, District of Columbia
Posted 27 minutes ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.


Share diversity job

Client Service Supervisor is posted on all sites within our Diversity Job Network.


African American Job Search Logo
Hispanic Inclusion Jobs Logo
Asian Job Search Logo
Women Inclusion Jobs Logo
Diversity Inclusion Jobs Logo
Seniors to Work Logo
Black Inclusion Jobs Logo
Veteran Job Center Logo
LGBT Job Search Logo
Asian Inclusion Jobs Logo
Disabled Job Seekers Logo
Senior Inclusion Jobs Logo
Disability Inclusion Jobs Logo
US Diversity Job Search Logo
LGBTQ Inclusion Jobs Logo
Hispanic Job Exchange Logo